Melissa Flaherty Email & Phone Number

Southbridge, MA, US

Natick, Massachusetts, United States

• Prepare original and relevant options for clients suitable to individual custom closet requirements.
• Manage multiple projects through all phases with accuracy, timeliness and consistent and concise communication to customers and others.
• Collaborate with Store Leadership, Store Employees and Customer Solutions Department teams to manage projects from inquiry to installation.
• Sold over $1,500,000 in custom closet solutions between January 2021 - present.

Natick, Massachusetts, United States

• Worked with customers sharing product information to sell solutions to effectively solve their organizational dilemmas.
• Designed, sold and closed custom closets spaces while building repeat and referral business.
• Lead the sales floor to drive results and the total customer experience thru mentoring and coaching employees.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Prepared large cash deposits with zero discrepancies.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Southbridge, Massachusetts, United States

• Manage day-to-day business operations.
• Bake decorate and package desserts for custom orders and farmer's markets per Board of Healthrequirements.
• Respond to customer inquiries with detailed pricing information, sketches of their order, andaccurate order details in a timely and professional manner.
• Track sales to plan and prepare the following weeks menu to limit the amount of waste.
• Develop new skills by attending workshops, conferences, and ready articles regarding new industrytrends.

Massachusetts, United States

• Managed administrative duties for 106 regional healthcare trade shows around the United States each year.
• Requisitioned payment for transportation, lodging, booth fees, and services for each show.
• Worked directly with the Legal department to resolve contract negotiations, the Shipping department to coordinate booth display availability, and Sales to discuss the planned itinerary.
• Prepared literature materials unique for each trade show's primary topic.
• Traveled between four company buildings to finalize each task in an accurate and timely manner.

Massachusetts, United States

• Traveled to 28 hospitals located throughout the United States.
• Trained a Operating Room Staff and Nurse core team the primary function of the Electronic Health Record system, and how it integrates with the whole organization.
• Project managed the team from software installation through and beyond system live with patients.
• Assisted with questions, trouble shooting system issues, and resolutions with clear and concise communication.
• Worked with other application Implementation Specialists, Programming, and Development to resolve any technical issues, requests for system enhancements, and modifications.