I am a highly accomplished and results-driven professional with over 18 years of leadership experience within the healthcare industry in a variety of roles with a strong focus in driving customer service excellence. As a senior-level manager, my areas of expertise include operations management, continuous improvement, team building, sales, and business development among others. Throughout my career, I have excelled at building, training, and optimizing the performance of skilled teams that continually exceed expectations. In my current role with Boothwyn Pharmacy, I have put together a high-performance Customer Service team that has significantly raised the bar for service delivery for the operation. Previously, I built and led the Customer Service and Sales team for Francks Compounding Lab over a nine-year period that delivered high profitability for the company through tremendous accuracy and efficiency while also delivering exceptional Customer Service that promoted high retention and satisfaction.As I have progressed as a leader, I have taken a greater role in seeking ways to improve operations and increase business development. I am skilled in collaborating with all members of the organization to drive improvements across all areas. With Boothwyn, I have delivered changes that have significantly increased operational efficiency and sales after being adopted and approved by leadership. Other core strengths I bring to the table include:Healthcare BillingStaff Training & DevelopmentPerformance ManagementSales ManagementOffice ManagementStrategic PlanningQuality Assurance & ControlI continue to be a difference-maker for my organizations with my focus on delivering the highest standard of customer service and maximizing operational efficiency.