*Initial point of contact for new potential customers. *Provide quotes to new and current customers. *Create new accounts and supply new customers with requested documentation, which may include certifications, acceptable payment methods, proof of quality management procedures, and completing new vendor paperwork for customers *Complete follow up phone calls and/or emails for new, existing, and inactive customers to increase sales*Manage customer accounts by determining current contacts and updating contact information*Assist accounting team in establishing payment terms by collecting information such as credit references from customer *Request shipping instructions from customers and assign appropriate shipping methods to order. May require gathering quotes from freight companies.*Order processing in timely manner to meet customer delivery dates*Request, receive, and review quotes from suppliers*Place orders with suppliers and review order acknowledgements to ensure accuracy*Maintain communication with suppliers to ensure on-time delivery of materials

 Supplied quotes and submitted orders for Veterans Affairs hospitals by followinggovernment contracts and regulations. Effective customer communication used to maintain customer satisfaction and loyalty. Provided supporting documentation for bidding projects such as photographs andapproval letters. Emphasized product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations. Created detailed quotes using Epicor ERP system. Used Power Point presentation to explain daily work flow expectations to network of subcontractors. Presented quotes and orders according to government regulations, contractual obligations, and project deadlines. Used Salesforce CRM system to create, update, and review customer files.  Operated electronic mail system and coordinated the flow of information, internally or with other organizations.

Ordering and Receiving Specialist:  Assisted manager with ordering and receiving product  Responsible for troubleshooting needs with customers and vendors via direct phone call, email, or in person Transferred digital images into electronic customer files and monitored status of incoming materials Dispatched service technicians on daily appointments Coordinated appointments between customers, company personnel, and manufacturer representatives using multiple schedules Communicated with multiple vendors and manufacturers to resolve escalations in ordering and receivingPromoter Supervisor:  Assisted manager in strategically assigning areas for door-to-door promoters to introduce home improvement products to individuals  Created incentives to increase production Monitored department and individual benchmarks, along with personal goals.Inside Sales Representative:  Responsible for assisting customers with demonstrations and sales of new products Discussed warranties, installation, and cost of purchasing home improvement products Reviewed financial documents for business transaction purposes Accepted payment on behalf of company Trained new promoters on product knowledge Placed follow-up phone calls to leads that did not purchase at time of in-home estimate to encourage post-demonstration salesCall Center Assistant Manager:  Created telemarketing scripts to increase quantity of in-home sales demonstrations scheduled Created training modules for telemarketers to increase monthly production Assisted department manager with staffing needs by creating bi-weekly personnel schedule Responsible for dispatching sales personnel to in-home appointments Provided support to telemarketers by calling prospects  Answered telephone calls from potential customers who have been solicited through online advertisements or television ads Scheduled appointments for sales representatives to meet with prospective customers for sales presentations.

 Obtained license to discuss and sell multiple lines of insurance including home,automotive, and boat policies. Answered incoming phone calls about insurance claims process. Processed payments for insurance premiums. Processed new applications for insurance, including gathering personal clientinformation. Promoted new lines of insurance for existing customers. Completed new policy forms, prepared change of address records, and enteredcancellation notices using computer.

*Monitored emotional and physical behaviors of adolescent femaleresidents.*Organized group activities. *Observed alcohol and drug therapy sessions with residents.*Encouraged youth to participate in healthy lifestyle choices by discussing healthy meals, healthyrelationships, and avoidance of drugs and alcohol. *Provided support for abuse victims. *Recorded daily logs of individual residents. *Created incident reports when accidents or forceful situations occurred.

Front Office Assistant*Responsible for accounting totals and balances of register drawers.*Handled sales of liquor and tobacco products.*Processed lottery winnings.*Acted as manager on duty for cashiers and baggers*Operated cash register *Addressed customer service needs such as product location and pricing discrepancies.*Accepted deliveries from outside vendors. Cashier*Responsible for scanning groceries and processing payments between the customer and the store. *Cross trained in floral department to decrease staffing shortage. *Occasional stocking and bagging of groceries.