Melissa Glennon Email & Phone Number

Hawaiian Islands

Hawaiian Islands

SALES & MARKETING MANAGER■ Developed and maintained marketing material■ Executed a wide variety of details that involved direct mail, email broadcast campaigns, outbound calls, marketing trade shows and events, site inspections, public relations, customer communications, media advertisements, promotions, and other marketing plans.■ Weekly face to face communication with concierge and management to ensure quality of service provided ■ Developed new activity sales department with pricing updates and yearly contract renewals■ Presented and marketed activities to vacationers and managed activities to coordinate with vacation timelines■ Reservations & activity updates performed in A3H reservation system■ Managed all aspects of social media including blog writing & photography■ Retail sales and online marketingFIRST MATE/NATURALIST■ Crewed and maintained Kai Kanani II, a 64 foot plus sailing catamaran as a US Coast guard certified captain with 100 ton license■ Prepared boat for Molokini snorkel, sailing, and whale watching excursions■ Provided guided reef tours for passengers and acted as chief naturalist on whale watches ■ Participated in the delivery of Kai Kanani II from St. Croix, U.S.V.I. to Hawaii■ Acted as back up Captain with beach loading and dry dock experience■ Transportation of passengers from resorts to boat loading in Mercedes Sprint van■ Managed boat supply ordering and snorkel gear repair