Melissa Glenz Email & Phone Number

Springfield, Oregon, United States

As a Manager on Duty (MOD), I was responsible for reading and responding to emails, facilitating communication between various stores and upper management, processing reports, and managing bank deposits and change orders. I consistently took the lead in assisting customers with their projects, ensuring they received the support they needed. I trained new staff on all aspects of their roles, emphasizing collaboration and excellent customer service to achieve goals and positive outcomes. Additionally, I proactively addressed the concerns of irate or troubled customers, guaranteeing they felt heard and valued, and left the store satisfied with a solution and a smile.