Melissa Gonzalez is a Executive Customer Service Manager| Driving Strategic Operations & Excellence in Health Insurance at Reliasure Insurance Services LLC.
Reliasure Insurance Services Llc
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Customer Service ManagerReliasure Insurance Services Llc Aug 2023 - PresentLed and managed the entire customer service department, ensuring team productivity and smooth operations.Onboarded sales agents and handled contracting with insurance carriers, acting as Agent on Record for an upline.Communicated process updates and streamlined workflows to improve efficiency and account management.Resolved customer issues and ensured compliance with all accounts, delivering excellent service.Conducted team meetings and performance reviews to support employee development.Improved client satisfaction by implementing solutions to common process challenges.
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Customer Service/ Quality AssuranceAmerican Moving Solutions Jul 2022 - Aug 2023Provided customer service over the phone, ensuring client satisfaction and resolving inquiries.Upsold additional services during quality assurance calls to maximize revenue and meet client needs.Coordinated logistics, ensuring customers had adequate space in moving trucks.
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Assistant Store ManagerAldo Apr 2022 - Jul 2022Managed store operations as Assistant Manager, including opening, closing, and daily cash handling.Led staff in delivering excellent customer service and achieving sales targets.Supervised inventory management, ensuring accurate stock levels and merchandise presentation.
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Credit HandlingAlorica Mar 2021 - Nov 2021Handled customer service calls for an electric company, assisting with payments and service activations.Processed billing inquiries and scheduled technicians to restore electricity after payments.Worked in a fast-paced environment, maintaining high accuracy and customer satisfaction.
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SupervisorJcpenney Feb 2017 - Jul 2021Started as a Sales Floor Associate, assisting customers and maintaining merchandise displays.Promoted to Jewelry Supervisor, overseeing the jewelry department and managing staff.Handled inventory, sales reports, and high-value transactions while ensuring product security.
Melissa Gonzalez Education Details
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Florida -ResidentLicensed Insurance Agent -
Florida - Non-ResidentLicensed Insurance Agent
Frequently Asked Questions about Melissa Gonzalez
What company does Melissa Gonzalez work for?
Melissa Gonzalez works for Reliasure Insurance Services Llc
What is Melissa Gonzalez's role at the current company?
Melissa Gonzalez's current role is Executive Customer Service Manager| Driving Strategic Operations & Excellence in Health Insurance.
What schools did Melissa Gonzalez attend?
Melissa Gonzalez attended Florida -Resident, Florida - Non-Resident.
Not the Melissa Gonzalez you were looking for?
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Melissa Gonzalez
New York, Ny -
Melissa Ushakov
Austin, Texas Metropolitan Area -
2sdsu.edu, rohan.sdsu.edu -
Melissa Gonzalez
Rochester, Ny10g2securestaff.com, gmail.com, gmail.com, gmail.com, abm.com, aol.com, yahoo.com, db.erau.edu, centurytel.net, yahoo.com1 +178742XXXXX
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Melissa Gonzalez
Washington Dc-Baltimore Area2gmail.com, aol.com1 +170320XXXXX
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