Melissa Gordon Email & Phone Number

Brampton, ON, CA

Toronto, Ontario, Canada

• Managed and coordinated audience flow and engagement during the Nuit Blanche event, ensuring a smooth and organized experience for over 10,000 attendees.
• Prepared and delivered a comprehensive Project Report, highlighting attendance data and project issues to provide valuable insight for planning future events.
• Served as the primary point of contact for volunteers and on-the-ground staff, addressing audience-related issues and providing guidance throughout the event.
• Ensured the safety and satisfaction of festival-goers by overseeing crowd management and assisting with troubleshooting any concerns.
• Coordinated correspondence with team members, volunteers, and stakeholders to support project initiatives and align with the festival’s objectives.

Toronto, Ontario, Canada

• Managed daily production requests on Trello. This includes ingesting requests, reviewing briefs, and creating workflows.
• Coordinated open production requests: tracking asset status and liaising with stakeholders.
• Led daily stand-up meetings and conducted status check-ins with the Brand & Marketing Creative team.
• Escorted talent to the studio and ensured timely and organized arrivals for scheduled interviews. Served as the secondary point of contact for publicists upon talent arrival, addressing their needs and facilitating.
• Promoted adherence to production processes via support to internal stakeholders.
• Maintained an organized production system to ensure the integrity of processes.

Toronto, Ontario, Canada

• Managed service requests for over 500 clients per month, ensuring timely and effective communication and resolution of queries.
• Coordinated with various departments to enhance information flow and issue resolution, maintaining high client satisfaction.
• Produced clear, concise, and courteous email communications with other departments to ensure information is provided to resolve member issues efficiently.
• Demonstrated exceptional communication skills through active listening in responding to client inquiries and complaints.
• Managed multiple assignments, including case reassignment.
• Advised members on account management processes, including transfers, withdrawals, investment, and contribution changes.

• Edited e-learning and promotional videos for web: cutting, motion graphics, chroma key compositing, retouching, encoding, and multiple format compression.
• Scheduled and conducted interviews and videography shoots for an independent project - “Sweet Piece of History”
• Worked with clients/production supervisors to fulfill production needs
• Ensured that video content was consistent with brand identity guidelines
• Professional Clients Include: Rogers Communications, Privacy Horizon, Microsoft, Cisco

Mississauga, Ontario, Canada

• HR Coordination
• Managed creative and effective sourcing strategies for recruitment through social media Instagram, LinkedIn, internal RMS, online job postings, designing of landing page, and conducting engaging interviews with talent.
• Provided training sessions to new hires during onboarding - which translated into greater success in pre-licensing courses through coaching, identifying strengths and weaknesses in studying, processes, and creating.
• Managed all communication channels including social, web and email.
• Wrote and edited email communications to executives and agents to support strategic initiatives: Building a pipeline and managing training/onboarding
• Provided accurate weekly reporting data of talent, delivering regular metrics, and Human Resources updates to senior leadership team to meet weekly targets and to ensure the effectiveness of the frontline talent.

Toronto, Ontario, Canada

• Liaison between volunteers, vendors, designers, and event organizers
• Regularly provided updates on volunteer communications
• Contributed to determining logistical details - including sourcing vendors, volunteer recruitment, and fashion show coordination
• Confidently supervised the team during the event
• Created volunteer event handbook and coordinated placement on event day; Organized training
• Produced promotional material/Creative content (Video/Photo) for fundraiser; Assisted in Social Media management

Toronto, Ontario, Canada

• Edited health marketing content for social media; Responsible for selection of music, video, composition, and production of scripts; Handled multiple projects simultaneously, constantly meeting client deadlines through.

Brisbane, Queensland, Australia

• Coordinated all video production activities.
• Determined logistical details for tour and event videography - troubleshooting on site.
• Developed and maintained a production schedule.
• Ensured deadlines were met and deliverables were of high quality.
• Produced end-of-week reports with key production and sales metrics.
• Managed digital assets and maintained an organized image and audio archive

Master Of Fine Arts - Mfa, Communication And Media Studies

Diploma, Creative Photography

Bachelor'S Degree, Communication And Media Studies, Honours

Diploma, Digital Communication And Media/Multimedia