Melissa Gore Email and Phone Number

~ Support OSI clients utilizing our products and services~ Understand and manage clients expectations ensuring client priorities and high impact items are addressed~ Participate in ongoing training sessions and conduct informal training with clients and staff~ Provide detailed analysis of issues received from clients utilizing SQL or Logic to analyze client data~ Stage test scenarios in test environments, recreating and documenting each step as reported by client~ Collaborate extensively with internal departments to resolve client issues by actively contributing~ Provide superior client support through excellent written and verbal communication, responsive follow through, and advocacy for client issues within internal departments~ Submit system defects and enhancements to Development with detailed analysis~ Interact with Development and Product Management, and Professional Services relative to system defects and enhancements~ Test and validate system changes to software