Proven Expertise in Driving Results Across Various Roles with 20 Years of IT Experience, Including:Business Analyst: Created and transformed processes, roles/functions, and information/data. Developed business rules, functional and technical requirements, and introduced best practices in business analysis.Facilitator: Led large groups with diverse perspectives in collaborative sessions ("JADs"), iterative, and Agile ceremonies.Customer Liaison: Clarified needs, proposed solutions, and ensured successful delivery.Focused on achieving business outcomes through strategic planning, relationship building, and effective management in dynamic and evolving environments.