Melissa Hackett Email & Phone Number

Charles Town, WV, US

Charles Town, West Virginia

Winchester, Virginia

Increased sales and market share for LTL transportation by targeting shippers in a designated territory utilizing outside sales technique. Collaborated price specific tariffs with customers that included rates, discounts, and tiered FAK's. Established long term business relationships. Increased sales and customer satisfaction by coaching clients on how to.

Managed a carrier base to achieve increased customer service. Procured equipment from asset based companies to satisfy the needs of the customers. Qualified new service providers based on set criteria. Travelled monthly from VA to IL to collaborate with colleagues and clients in-person, to retain business relationships for the growth of the company.

Centreville, VA

Over 3,500 sales generating over $1MM in profit in 2 years; the highest overall in the company. Lead a team of eight carrier sales executives, managed day-to-day operations and issues. Set expectations, measured performance, provided continuous feedback and developed talent within the team. Negotiated transportation rates to maximize profits in support of.

Established and grew business relationships for the procurement of equipment needed to cover truckload shipments nationwide. Determined priority of shipments and tracked shipments in order to keep customers informed of any delays. Quickly resolved issues in a fast paced and highly stressed environment.