Melissa Halpert

Melissa Halpert Email and Phone Number

High quality, environmentally friendly Gift and Loyalty card products with an excellent customer service experience @ Pentagon
canada
Melissa Halpert's Location
Montreal, Quebec, Canada, Canada
About Melissa Halpert

My mission within Pentagon is to develop and cultivate relationships with both new and existing clients (typically printers, print brokers, payment technology companies and retailers) by providing an exceptional level of service while guiding them through all aspects of our print process.My clients are my top priority - you can count on me to listen attentively to your concerns, answers questions about any stage of the process in real-time, and to anticipate your needs with an almost supernatural ability. I would love an opportunity to discuss how Pentagon (and I!) can exceed your expectations.I'm equally open to chat about two of my life passions, or even just to make a new friend: ◊ scuba diving (my "fun" job is working as PADI Open Water Scuba Instructor), and; ◊ mental health advocacy (I'm a certified Crisis Responder for Kids Help Phone, the Canadian offshoot of Crisis Text Line).Please don't hesitate to reach out if you're interested in connecting:E-mail: melissah@pentagon.caTel: (877) 339-5995 x133Or drop me a line through LinkedIn Messaging!

Melissa Halpert's Current Company Details
Pentagon

Pentagon

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High quality, environmentally friendly Gift and Loyalty card products with an excellent customer service experience
canada
Website:
pentagon.ca
Employees:
13
Melissa Halpert Work Experience Details
  • Pentagon
    Director, Business Development / Customer Experience
    Pentagon Jan 2021 - Present
  • Pentagon Graphics
    Manager, Customer Service / Projects And Variable Data
    Pentagon Graphics Jun 2016 - Jan 2021
    Pointe-Claire, Quebec
    Oversaw production process from account management through production planning and delivery, serving as liaison between customers and internal departments. Ensured exceptional client satisfaction by addressing customer issues in timely manner. Followed through on all critical interdepartmental initiatives aimed at improving customer retention rates. Developed and implemented two critical programs: a Lock-out / Tag out Program and Incident Investigation and Root Cause Analysis Program in accordance with CNESST requirements to ensure highest standards of employee safety and minimize potential liabilities related to human health and company equipment
  • Pentagon Graphics
    Personalization Coordinator
    Pentagon Graphics 2005 - Jun 2016
    Pointe-Claire, Quebec
    Coordinated with production team to ensure on-time delivery and client satisfaction, processing highly-sensitive and restricted information (e.g. "PIN" numbers and product specifications) in accordance with client and production requirements, safeguarding integrity and confidentiality of client data. Trained and mentored one subordinate coordinator, creating and maintaining a standardized company operating manual to assist with hiring and instruction of future employees. Developed and implemented a quality assurance process, leading to a reduction of manual errors during production and resulting in increased customer satisfaction.
  • Pentagon Graphics
    Administrative Assistant
    Pentagon Graphics 2004 - 2005
    St-Laurent, Quebec
    Provided administrative support such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries; managed office supply inventory and performed purchasing duties.
  • Action Scuba
    Padi Owsi And Efr Instructor (#440732)
    Action Scuba Nov 2019 - Present
    Pointe-Claire, Quebec, Canada
    Action Scuba are Montreal's scuba diving experts. Buy, rent or service scuba gear. Learn to dive. Improve your diving skills. Become a PADI pro (Action Scuba is a PADI 5 Star Instructor Development centre). Travel to the world`s best dive sites or dive locally. Become a technical diver or get tech equipment. Go snorkeling. Do it all with Action Scuba.
  • Action Scuba
    Padi Divemaster (#440732)
    Action Scuba Aug 2019 - Oct 2019
    Pointe-Claire, Quebec, Canada

Melissa Halpert Education Details

Frequently Asked Questions about Melissa Halpert

What company does Melissa Halpert work for?

Melissa Halpert works for Pentagon

What is Melissa Halpert's role at the current company?

Melissa Halpert's current role is High quality, environmentally friendly Gift and Loyalty card products with an excellent customer service experience.

What schools did Melissa Halpert attend?

Melissa Halpert attended Cegep - John Abbott College, Beaconsfield High School.

Who are Melissa Halpert's colleagues?

Melissa Halpert's colleagues are Pradeep Krishna Devineni, Revathi B, Marc Lafond, Dharmesh Barvaliya, Louis Daoust, France Rodrigue, Catherine Antoine.

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