Managed multiple projects related to Digital team. Engaged stakeholder is administrative and operational process design and implementation for a global digital team. Planned and led the initial software roll out of to US partners, this involved planning and tracking activities of multiple teams across the organization, maintaining project documentation and providing regular updates to senior stakeholders as well as implementing processes to streamline organization wide activities. Customized software development/project management tools (Atlassian) for global teams to optimize efficiency. Project managed Salesforce customization, global rollout and process development and improvement. Led short-term projects in areas such as global data privacy, legal documentation.

Served as primary Project Manager for Digital team. Technical project manager for customization and implementation of Salesforce Nonprofit Cloud, Sales Cloud, and Experience Cloud. Managed an international beta product release project, liaising with business owners, documenting decisions, risks, changes, and project status reports. Customized software development applications, Atlassian Suite, contributing to the development of SOP and templates, best practices, and governance. Provided regular team updates to key stakeholders and ensured alignment with strategic goals. Led short-term projects in related to security, legal and communications.

Acted as the project manager for Salesforce customization initiatives, overseeing global replication efforts and ensuring successful implementation across multiple regions. Customized software development and project management tools, such as the Atlassian Suite, to enhance team productivity and streamline project workflows. Provided valuable expertise and guidance to the operational team in software development applications, contributing to the development of templates, best practices, and reporting structures. Managed vendor relationships and coordinated the work of external partners in areas such as Salesforce development, artificial intelligence integration, global data privacy compliance, and communications.

Develop and record process for new hire onboarding. Manage and maintain Greenhouse for recruiting and ADP Workforce Now for new hire paperwork and benefits. Handle benefits administration. Assist and develop organizational trainings including values-based hiring. Assist in all HR processes and create systems and procedures to make the department more efficient. Support the promotion of values-based behavior throughout the organization.

Develop and manage donor outreach, communication, cultivation, and solicitation for donors $1,000 and under. Manage donor events. Manage and maintain Salesforce, paying close attention to quality control and accurate creation of lists. Provide financial account reconciliations and effective audit compliance. Undertake individual prospect research. Acknowledge and recognize donations and provides other forms of stewardship. Project Manage donor communication projects and individual annual giving campaigns.

Provide outstanding administrative support to the Advancement Team. Seamlessly support scheduling, notification and logistics for meetings of Accion’s campaign volunteer committees. Provide timely administration of Accion’s donor and prospect database and mailing lists. Maintain and update the accuracy and thoroughness of information in the database and mailing lists. Create, ensure accuracy of, and send donor acknowledgement letters. Provide financial account reconciliations and effective audit compliance. Deliver quality support to donor communication projects.

Communicate with current and prospective donors. Help plan and coordinate events including VIP and Fundraising events. Donor data and information entry, acknowledgment, account reconciliation, and database management. Point of contact for all donors in regards to financial records and information. Help create and implement individual donor plans. Provide individual prospect research. Assist with marketing and communication including newsletters and social media posts.

Build capacity in a small nonprofit project whose mission is to work with youth in media production through a social justice framework. Review, research, and develop accountability systems, policies and tracking methods for administrative, human resources, financial operations as well as for organizational projects. Track program financials including purchasing, invoicing, and budgets. Develop and maintain archival systems to track potential, current, and former youth participants, donors, funders and resources. Act as assistant producer for radio program. Represent organization at meetings and community events. Serve as point of contact for youth participants and family. Support youth participants utilizing Positive Youth Development in Media training programs including high quality media standards, media products in areas of radio broadcast, blogging, and online media.

Served for one year at YDI Elev8. Served for 2 years at Generation Justice.

Interacted with students, parents, teachers, and administration at Grant Middle School and provided services for families in need of financial, parenting, and other support. Identified school, community, and city resources and conducted home visits for identified families. Monitored grades for a group of identified students considered at-risk due to failing grades or chronic truancy. Worked with administration to implement a consistent truancy policy.