Melissa Harvey Email and Phone Number

•Led the company's annual Open Enrollment•Managed new hire and acquisition benefits onboarding•Utilized an HRIS for benefits administration, payroll and time tracking•Worked alongside other HR team members to support the full work life cycle of an associate•Administered all leaves of absence; ensured compliance with FMLA and state disability/paid leave programs•Developed the process for reporting Workers Compensation claims and managing leaves of absence•Created guides to facilitate training on processes related to benefits, compliance and absence management•Point-of-contact for all benefit inquiries regarding eligibility, coverage changes, cobra, etc

•Created employee benefit materials for client renewals•Leveraged relationships with insurance carrier partners•Generated and provided benefit compliance documents for clients•Resolved client claim issues and questions about billing and coverage

•Processed eligibility for clients; benefit enrollments, coverage terminations and other changes to coverage

•Developed client relationships to recognize specific needs or opportunities •Provided banking solutions to clients while ensuring excellent client service•Communicated often with team partners to stay up-to-date on financial information

•Onboarded new clients through account opening process•Designated as Teller Supervisor to oversee teller operations•Prepared branch for audits to ensure compliance and loss prevention

•Partnered with BB&T’s Curriculum Design and Development Team to assist in training and development opportunities for employees throughout BB&T’s footprint•Participated in a training and development project and conducted a needs assessment to identify potential skills or knowledge gaps in employee training