Project Manager supporting Pharma, SPD, Government and Med pricing• Project Renaissance – increased global presence by coordinating shift 60% of queue work to offshore team • Designed and implemented training/transition plan resulting in 95% quality• DAPA user interface enhancements - drove reduction to customer impact due to defects saving 5 hours per week of time spent managing data• Government Alternate Distribution process creation• CSS leadership development forum program manager• D&I ambassador program• Pricing Ops transition• Captis Scorecard - building across 4 operational spaces supporting Captis customer group to showcase

Focus on maximizing team performance, stabilization of work and standardization of processes. Supported team as they navigated through a changing business environment.Key results• Influenced establishment of standardized processes and cleanup project which drove a 39% SLA decrease in first quarter• Implemented an incentive program which saved over $8 thousand in OT pay over 2 months• Managed enhancement of training program including 5 modules and assessments allowing quicker speed to proficiency• Reclass process overhaul using JDI which resulted in the SLA moving from 40 to 3.5 days• Drove process improvements and team initiatives• Non-compliance solution implemented using new Microsoft platform to mitigate risk• Led the launch of a workflow tool for 2 teams utilizing change management skills to successfully implement with significant team buy in• Redistributed workload by restructuring 4 roles, evaluating headcount and engaging our BPO partners

Lead a team of 13 analysts/senior analysts on site and virtually to service DOD & VA customers in both the pharma and med space. Focus on process improvements and employee development.Key results• Drove process improvements and team initiatives• DAPA process improvement project• CPA/824 updates – process revamp to reduce balance held by 35%• Ensured support provided in order to meet team and individual goals and overcome obstacles• CPA/824 - 68% team reduction for CPA dollars and 39% aged lines reduction• Empowered team by implementing their ideas into the workflow tool, ECM enhancements, CPA improvements, SAC formulary process and daily work assignments• Led contracts and pricing stand up of new multi-million dollar VA & DOD contract• Established bi-weekly call now lead by team members with the DLA• Provided tools to ensure right amount of support and time spent on individual career development such as an e- learning guide• Led initiative to bring up Enterprise pricing on both combined workflow and ECM• Collaborated with peers sharing knowledge, tools and insights like templates for our time to talk and Gemba walks

Developed skills and training of 60+ team members including a newly on boarded team from India. New process development in standard operating procedures and testing for a $1million+ project Supplier Agreement Automation. Providing technical solutions to difficult problems in complex projects and training.Key results• Stepped into leadership role when the team was without a supervisor and lead a team of 8 to handle escalations and change management making sure things continued to flow smoothly during the transition• Led User Acceptance Testing by developing over 260 scenarios and leading 10 testers through the project to ensure all scenarios worked as expected• Directed weekly multi team sync meetings to foster collaboration and unified training• Developed new processes and over 30 SOPs for many levels and several teams which ensured a more efficient transition during for a large initiative called supplier agreement automation• Conducted multiple training sessions throughout the department resulting in collaboration across teams which helped gain efficiencies through a new automated process• Managed automation audit ramp up of EDI suppliers by auditing each file at 100% to ensure the file was compatible with the new tools. This allowed for new EDI suppliers to be brought on to the 845 process where most automation efficiencies come from• Traveled to India to train 20+ employees and assist in integrating the employees into our team• Developed a workflow allowing users in several areas to pull and close work effectively• Worked to develop technical solutions when defects arose with the new system by implementing an innovative work around or process change based on difficulty• Analyzed reports to identify training opportunities and assist in prioritizing areas of work in order to strategically place team members where the most value add is provided

Assisted in new hire training and audits while also processing EDI files to ensure all turnaround times and team quality goals were met while exceeding individual productivity and quality scoresKey Results• Conducted new hire training classes for 16 coordinators in Radcliff Kentucky and 6 new coordinators in Dublin during a team transition to a new location creating minimal disruption• Updated training exercises to flow with the newly updated processes• New hire audits for 6 contractors which freed up quality analyst time and ensured our temporary contractors were meeting acceptable quality standards• AMS customer transition to ensure GPO and local pricing was in place for the customer onboarding