Manage all active projects for clientsMonthly budget/billing reviewCheck with clients on satisfactionClient calls on weekly basis or more often as neededVarious research, calling, administrative tasks for clients as needed

Create specific how to articles for clients2010 – 2011 Daron Rosenberg Creative VirtualSales & Project ManagementCreated sales process including email templates, phone scripts and case studiesCreated client and prospect databases in Central DesktopMarket research on prospectsSales prospecting calls and emailing campaigns

Planned and attended monthly networking events for advertisers (2/month)Planned and attended monthly restaurant reviews for readers (2/month)Planned and attended any other large events for advertisers and readersWrote article for all events to be published in the monthly newsletters

Researched customers and potential clients on the internet for meaningful marketing/sales strategiesWorked with colleagues in all departments as part of my daily duties and special projectsManaged sales processes and tasks for 1-4 Account Executives in high activity sectorResponded to customer and prospect requests, including the preparation of pricingEvaluated, prepped, prepared pricing, researched technical questions and edited final draft of RFPsWorked directly with the technical writers of the RFP team on proposals they were assisting me withVarious travel including trades shows, customer sites and pre-bid meetingCreated a variety of email and call campaigns, including the emails and call scriptsDeveloped and trained other ISRs on the use of SalesForce, MS Word, MS ExcelCoached new ISRs on phone skills, organization methods and best practicesDesigns learning aids (materials, PowerPoint slides, exercises, etc.) using ADDIE model for training on CRM systemTrained all new members of the sales team, all positionsProvide assistance on Various CRM, SalesForce, MicroSoft issues and questions to Sales and Marketing departmentsTrained ISRs in the US and UK offices on a variety of topics in person, phone shadowing and via internetAssisted in the creation of the training materials and coarse guidelines for new ISRsParticipated in interview process of ISR candidatesHonored at Sales Awards Banquet 2006Earned Sales Achievement Trip 2007

Developed and maintained spreadsheet business analysis reportsDaily management of external customer service groupProvided customer service and technical support for on-line coursesPrepared custom pricing for clientsExperienced with Web-based systems and using the Internet as a resource toolMain point of contact for all incoming customer requests to the corporate officeProvided elevated customer support on billing, shipping and mail list issuesResponded to dissatisfied customersPrepared and sent quotes to clients

Main contact for customers such as Applebee’s, Sprint, Valley View Bank and othersWorked with Prudential and Coldwell Banker Real Estate clients producing email and postcard campaignsRequested bids from vendors and prepared quotes for clientsContributed to brainstorming sessions internally and with clientsCommunicated design requests to graphic artistsPurchased marketing materials, including radius maps and rented mail file listsInitiated work orders for database production and production/mailing of client materialsCoordinated internal flow of paperwork and information for billingInitiated billing cycles and approved final invoices

Taught 3 students per hour, ages 6-20Skills taught: Mathematics, Reading, Study Skills, Language Arts, WritingStudents maintained or increased grade point average

Project manager for company-wide initiatives (set up of new customer service groups, Y2K preparation, etc)Coordinated all communication and documentation for several company-wide projectsDesigned /redesigned flow of new and existing customer service groupsWorked with multiple departments to produce new programs and marketing materialsConducted sales presentations and hands-on training on-site and in-houseEntered and maintained database of clients for new credit card programsProvided customer service on new credit card programsHired and trained new customer service group including group supervisorManaged new customer service group until supervisor was hiredGuided new employees through a formal course development process Documented and created program procedures for customer service groupsManaged project for coordinating internal flow of paperwork and information for billing processesTested internally produced software programTrained clients and provided customer service in person and via phoneMade sales presentations and demonstrations