Responsible for the following:• Testing eLearning courses for functionality and user experience (UX) on multiple devices, including mobile phone, tablet, and PC• Testing websites and portals for functionality and UX on multiple devices, including mobile phone, tablet, and PC• Training, mentoring, and managing a team of QA specialists• Authoring internal process and training documents, including the LHT Writing Style Guide• Adhering to and training the use of style guides, including the Chicago Manual of Style and AP• Collaborating with a cross-functional team to design and develop the internal QA process for a variety of project types

Responsible for all forms of editing for a variety of materials, including (but not limited to):• eLearning course storyboards• Instructor-led training presentations• Training videos• Voiceover narration scripts• Request for Proposals (RFPs)• Statements of Work (SOWs)• Job aids• Marketing material• Websites

Responsible for the following:• Writing and designing eLearning courses, instructor-led training (ILT), training videos, and promotional videos• Collaborating with a cross-functional team to design and develop deliverables that exceeded client expectations• Collaborating with clients and Subject Matter Experts (SMEs)• Training and mentoring newly hired instructional designers and content writers• Providing peer reviews of storyboards for newly hired instructional designersWon a Brandon Hall Silver Award for the design of the Valvoline Instant Oil Change Code of Conduct compliance training (2023)

Responsible for the following:• Taking technical concepts and explaining them for a general audience• Documenting processes and procedures• Updating/revising technical documents • Adhering to style guides

Responsible for editing, writing, and project management for a variety of projects.Notable achievements include collaborating with the following companies:• Bay Networks• Convergys• Good News Magazine• Hallelujah Acres• Haverstick Consulting, Inc.• International Music Services• MCI Telecommunications• Reynolds & Reynolds• Veteran’s Benefits Administration• Book manuscript editing for a variety of nonfiction books