• Enter, review, and maintain job postings on Employ Florida Marketplace, ensuring quality • Communicate with Center Managers, Community Leaders, Business Services, and Center Staff on business account assignments, business needs, standards of job order entry, and State updates• Create Desk Guides and in-person training materials for providing instruction on work processes• Supervise Job Order Control staff including assessing and analyzing performance standards, providing formal and informal feedback, as well as submitting staff’s time and attendance• Compile, analyze, and present Monthly Report Data• Monitor staff case notes for adherence to Wagner Peyser guidelines• Propose continuous improvement to decrease work redundancy in the Job Order Control Unit, improve the Region’s Letter Grade, and increase the number of entered employment• Serve on a panel of interviewers to identify new staff for State and C2GPS positions

● • Assisted customers with DEO’s Reemployment Assistance claims and ID.me verification process• Conducted individual Reemployment Services and Eligibility Assessment (RESEA) appointments and provided labor market information, employment development plan, and resume-building• Completed RESEA appointment setting and letter mailing process for all three CSB Centers• Assessed customers' eligibility and provided referrals to services such as Workforce Innovation Opportunity Act (WIOA), Migrant Seasonal Farm Workers(MSFW), Veteran Employment, Trade Adjustment Act (TAA), Welfare Transition (WT), Supplemental Nutrition Assistance Program (SNAP), and Federal Bonding• Followed Veteran Intake protocol by administering Intake Forms to identify Veteran customers, recorded service codes, and referred to DVOP if a significant barrier to employment (SBE).

● • Interviewed and determined the eligibility of dislocated workers and assisted in obtaining employment through National Dislocated Worker Grants (NDWG)• Assisted universal customers with resumes, cover letters, job search assistance, job referrals, and placement as well as interviewing preparation• Developed Individual Employment Plans (IEP), including relevant short- and long-term goals

●• Managed up to seventy-five phone interviewers and five shift supervisors per shift at a market research firm specializing in nationwide political polling• Conducted interviews, reading assessments, and background checks• Hired, promoted, demoted, and terminated staff as necessary• Designed company’s interactive training procedures that included company policies, hands-on use of dialing systems, and importance of maintaining integrity when collecting market research data