• Manage both digital and hard copy filing systems. • Answered the phone in a timely manner and directed calls to the correct offices. • Prepared bills and took payments, helping customers check out quickly. • Assisted the Finance Department by tracking all the receipts and other documentation which was organized and submitted in a timely manner.• Enter customer data and send correspondence in multiple ways from texts, emails, and/or phone calls. • My positive attitude and outgoing personality led customers to want to interact with me. • Set, confirmed and prepared for appointments with customers so they could have an efficient and positive experience. • Set proper expectations for customers with a proposed completed time to help ensure time management with the shop and between appointments taken.• Experience with scheduling service appointments in a quick and efficient manner, to ensure there were not too many appointments in each day and that each customer will be assisted. • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.• Able to narrow the scope of the vehicle issues based on customer descriptions conveying that to the Service Advisors

• Assisted Associates in resolving client’s past-due liability with the Internal Revenue Service and/or State Taxing Authorities.• Opened the files of new clients.• Prepared and sent invoices to clients detailing work that was done towards solving their debts.• Contact the Internal Revenue Service and State Taxing Authorities on behalf of clients.• Prepared and saved all documentation and correspondence to and from the clients via mail, email, and fax. • Researched client files to determine documentation needed to submit financial statements to the Internal Revenue Service and State Taxing Authorities.• Actively participated in the morning strategy meetings.• Prepared Power of Attorney Forms when needed to receive information from the Internal Revenue Service regarding the client’s account.• Prepared correspondence letters to send to the client updating them on the current status of their accounts on behalf of my Associate,• Prepared spreadsheets using Account Transcripts from the IRS breaking down the client’s liability in an easy-to-understand manner. • Utilized a billing system to track client’s retainer fees and detail work done on their files on a daily basis.

Started as the Front Desk Receptionist, promoted to Warranty Administrator, then to Service Advisor within six months.Create and manage both digital and hard copy filing systems. Answered the phone in a timely manner and directed calls to the correct offices. Prepared bills and took payments, helping customers check out quickly. Assisted the Finance Department by tracking all the receipts and other documentation organized and submitted in a timely manner.Enter customer data and send correspondence in multiple ways from texts, emails, and/or phone calls. My positive attitude and outgoing personality led customers to want to interact with me. Set, confirmed and prepared for appointments with customers as well as updating customers through the process. Met target sales goals including the targeted CSI, receiving multiple 5 out of 5-star reviews.Inspected the vehicles and worked with the techs to ensure the needs of the customer was met and recommended additional services as needed.Comfortable with learning and explaining new technologies to customers when new innovations are implemented.Set proper expectations for customers with a proposed completed time to help ensure time management with the shop and between appointments taken. Provided a complete and accurate written cost estimate for labor and parts to each customer, while applying coupons or discounts as needed or if applicable. Able to clearly convey the issues to the customer and advise the next steps in the process. Experience with scheduling service appoints in a quick and efficient manor, to ensure there were not too many appointments in each day and that each customer will be assisted. Able to obtain the vehicle information and document customers problems accurately and clearly on the repair order. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Narrow the scope of the vehicle issues base on customer descriptions.

I was in charge of scheduling appointments, CSI follow-ups, answering, transferring, and returning calls. I also helped check in guests for the Advisors, and assisted with the write-up process.

I moved up to the Service Receptionist role in January of 2022.

• Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies. • Fill in for absent staff as needed and ready to work overtime as requested by management staff. • Able to multi-tasking and handle multiple tables and patrons. o Including large parties and more than three tables at a time. • Assist with special events as needed. • Contribute to team effort by accomplishing related results as needed. • Perform cleaning tasks as needed or directed by management. • Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.• Prepare room for dining by setting decorations, condiments, candles, napkins, service plates and utensils. • Transmit orders to bar and kitchen by recording patron’s choices, identifying patrons’ special dietary needs and requests. • Respond to additional patron requirements by inquiring of needs: observing dining process. • Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return.

• Receive payment by cash, check, credit or debit cards, and different types of vouchers. • Issue receipts, refunds, credits, or change due to customers.• Keep accurate records of money. • Interact with customers by telephone or in person to provide information about products or services. • Receive customer complaints and take care of them to better their experience. • Run and maintain self-checkout robots. • Responsible for confirming each cash transaction that was put into the daily log.• Bag items carefully.• Maintain clean and tidy checkout areas.• Provide excellent customer service to ensure satisfaction.• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.• Manage breaks for the cashiers, myself, and my service desk teammates.• Assist the Utility Crew in clearing the parking lot of shopping carts as needed.

• Consulted with customers on the latest styles and trends. • Educated customers on product and service offerings. • Communicated merchandise needs and issues to appropriate supervisors in a timely manner. • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. • Built customer confidence by actively listening to their concerns and giving appropriate feedback. • Built and maintained effective relationships with peers and upper management. • Processed shipments and maintained organized stock shelves. • Communicated information to customers regarding product quality, value and style. • Set and organized visually appealing floor sets each month.