Melissa Johnson Email & Phone Number

Roseville, California, United States

As the CAO for the The Permanente Medical Group in the Roseville-Lincoln-Folsom area serving the healthcare needs of over 365,000 Kaiser Permanente Health Plan Members, accountable for all medical group operations including emergency services, primary care, mental health, tertiary care as well as ancillary services such as radiology, laboratory and eye care. The Permanente Medical Group in Roseville is an 800 physician multispecialty practice with over 3,300 medical group advance practice providers and support staff that includes the Roseville Medical Center, the Roseville Women and Children's Hospital, Folsom Ambulatory Surgery Center, Radiation Oncology Center, four large multi-specialty Medical Office Buildings and multiple small Medical Office locations.

Rocklin, California, United States

Diablo Service Area (Antioch, Martinez, Walnut Creek, Pleasanton, Livermore)

Accountable Medical Group Leader for a Medical Center Campus. Line of sight responsibilities have included Emergency Department, multiple Clinic Specialties, Population Management programs, Clinical Quality Improvement activities, Consulting Practice, PMO, Health Education/Health Promotion, and Revenue Capture. Additionally, have developed and led key strategic initiatives including a Lean Transformation and Leadership Development Programs across the service area which spans 2 Hospitals, 8 Medical Office buildings, and 3 Mental Health Sites.

Diablo Service Area

Accountable for strategic projects and initiatives and responsible for oversight of clinical operations and strategic planning for Neurology and Nephrology outpatient services including multi-site physician offices and care rendered at dialysis units by staff and physicians. Strategic projects included creating a culture of employee safety and improving phone service within the service area.

Northern California Region, Oakland

Managed a team of professional consultants with a portfolio of over 100 active projects. Directed the design and implementation of all regional projects that impacted registration in the physician offices, ancillary and emergency departments including health plan products and benefits, Revenue Cycle improvements, technology implementations, and workflow changes impacting service, quality, and revenue collection.

San Francisco Bay Area

Volunteer position for Board of Directors for an organization focused on progressing the careers of women in healthcare. As program co-chair, arrange educational events for members.

South San Francisco, Ca

Director of Revenue Cycle, Cardiology, and Physician Schedule Creation, including oversight of performance of 170 receptionists. Additionally accountable for business planning and development and key strategic projects such as large-scale free health care delivery events.

San Francisco Bay Area

2- year, multi-rotational exclusive fellowship for Northern California Kaiser Permanente. Example projects and assignments included: -Planned and led the opening of the 72-provider Daly City Medical Office Building.-Participated in negotiations for the inclusion of Registered Dietitians into SEIU. -Implemented the Laser Dermatology Cosmetic Venture for Kaiser Permanente Mid-Atlantic.

Chicago, Il

Operational and Revenue Director for a 24x7 operations providing in home assistance with activities of daily living for adults. Typical clients were post-surgical, had a long-term disability, or were diagnosed with dementia. Conducted home visits and developed care plans. Managed care-delivery staff. Developed marketing materials. Managed accounts payable and receivable.

Iowa City, Iowa Area

Managed daily operations for a household of developmentally disabled adults including the provision of all aspects of activities of daily living, finances, and home maintenance. Managed a staff of direct caregivers.

Masters Of Healthcare Administration, Masters Of Business Administration, Operations And Finance

Activities and Societies: Beta Gamma Sigma

Ba, Biology