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A highly focused and success-driven consultant with 15 years of proven experience in developing and revolutionizing transformational programs that establish themselves as industry leaders. Expertise in marketing/brand strategy, business transformation, change management, executive relationships, project management, and process improvement. Recognized as a creative leader and an energetic self-starter, strong motivator, noteworthy communicator, significant lead generator, problem solver and outstanding innovator with strong business acumen. Additional experience includes 5 years of marketing in the energy and tech industries.
Flock Safety
View- Website:
- flocksafety.com
- Employees:
- 1289
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Strategic Solutions EngineerFlock SafetyHouston, Tx, Us
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Director, Strategic Solutions ConsultingBeamery Nov 2023 - PresentLondon, England, Gb -
Director, Solutions ConsultingMedallia Nov 2017 - Nov 2023Pleasanton, California, Us- Individual contributor, collaborating with cross functional teams to solution design and implement customized customer and employee experience programs that improve engagement and loyalty.-Vertical (regional) leader, transforming an underdeveloped region into the number one vertical in US with sales two quarters in a row in 2022, through strategic go-to-market initatives, playbooks, team member development, strategic sales support and marketing materials.-Partner with sales teams to identify client and prospect needs, conduct value add product demonstrations, and deliver persuasive presentations that drive revenue growth.- Play a key role in driving revenue growth by identifying upsell and cross sell opportunities within existing accounts.- Provide thought leadership and expertise to clients leveraging the platform to extract actionable insights and drive business improvements.- Conduct training and mentoring sessions with new solutions consultants and sales directors, contributing to the onboarding and development of team members.- Act as a liaison between clients and prospects and product teams, advocating for new enhancements.- Build and maintain strong relationships with key stakeholders, becoming a trusted advisor and go-to resource to clients seeking to enhance their experience strategies.- Met or exceed revenue targets every year, including finishing in top 10 of solutions consultants 5 years in a row. -
Director, Global Customer InsightsAggreko Jan 2016 - Nov 2017Dumbarton, Gb- Initiated and led end-to-end vendor selection process, conducting thorough CX market research and analysis to identify potential vendors and assess capabilities, resulting in a 30% increase in cost savings and operational efficiency.- Spearheaded the successful implementation of a state-of-the-art and operationalized customer feedback program, enabling real-time collection and analysis of customer insights.- Collaborated with cross-functional teams to define requirements, select a suitable feedback technology vendor, and oversee seamless integration of the platform with existing systems.- Led a cross-functional team to analyze and interpret customer data from diverse markets, resulting in actionable insights that drove strategic decision-making.- Presented regular reports and insights to C-Suite executives, influencing business strategies and resource allocation to align with customer preferences and market trends.- Led cross-functional workshops and training sessions to foster a customer-centric culture across the organization, enhancing employee participation and understanding of customer needs and how to act accordingly. -
Manager, Global Customer LoyaltyNalco Champion, An Ecolab Company Feb 2010 - Jan 2016Sugar Land, Tx, Us- Developed, executed and operationalized the company's b2b customer experience program, Nalco Listens, resulting in a consistent 60% response rate and contributed to saving over $300MM worth of business at an individual customer level, completely integrating customer feedback into company culture.- Collaborated seamlessly with diverse teams, fostering cross-functional cooperation through clear and effective communication to drive meaningful organizational change and achieve strategic objectives.- Led a high performing team of analysts in analyzing and interpreting customer data from global markets, resulting in actionable insights that influenced strategic decisions, and drove revenue growth.- Conducted regular data analysis and presented actionable insights that influenced strategic decisions and resource allocation to enhance customer loyalty.- Cultivated a customer-centric culture by conducting cross-functional workshops, training sessions and presentations, fostering a deep understanding of customer needs and how to act on the insights. -
Events Marketing SpecialistP2 Energy Solutions Feb 2008 - Dec 2008Denver, Co, UsDeveloped and executed high tech marketing events including seminars, tradeshows, conferences, and business and sales meetings to promote software products. Worked on cross functional teams, managed a budget, coordinated logistics, and directed design on marketing literature and managed promotional and trade show items. -
Sr. Marketing Coordinator And LiaisonUnique Digital, Inc Jun 2005 - Jul 2007Managed and organized logistics for 100% of client group meetings, trade shows, vendor events and marketing campaigns.
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Executive Assistant And LiaisonU.S. House Of Representatives May 2004 - Jun 2005Washington, Dc, UsActed as Front Office Manager, Assistant Scheduler and Personal Assistant to Congressman in his Washington, D.C. office.
Melissa Leon Skills
Melissa Leon Education Details
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Texas Tech UniversityPolitical Science
Frequently Asked Questions about Melissa Leon
What company does Melissa Leon work for?
Melissa Leon works for Flock Safety
What is Melissa Leon's role at the current company?
Melissa Leon's current role is Strategic Solutions Engineer.
What is Melissa Leon's email address?
Melissa Leon's email address is me****@****ail.com
What is Melissa Leon's direct phone number?
Melissa Leon's direct phone number is (303) 292*****
What schools did Melissa Leon attend?
Melissa Leon attended Texas Tech University.
What are some of Melissa Leon's interests?
Melissa Leon has interest in Photography, Running, Traveling And Family.
What skills is Melissa Leon known for?
Melissa Leon has skills like Marketing, Customer Experience, Project Management, Sales, Management, Marketing Strategy, Voice Of The Customer, Strategy, Brand Loyalty, Strategic Partnerships, B2b, Leadership.
Who are Melissa Leon's colleagues?
Melissa Leon's colleagues are Kendia Mutcherson, Megan Timmerman-Kildahl, Juan Emmanuel A., Detha Barnes, Becky Abraham, Shaun Cerecedes, Dennis Walker.
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