Melissa Leon Email & Phone Number

Houston, TX, US

London, England, GB

Pleasanton, California, US

- Individual contributor, collaborating with cross functional teams to solution design and implement customized customer and employee experience programs that improve engagement and loyalty.-Vertical (regional) leader, transforming an underdeveloped region into the number one vertical in US with sales two quarters in a row in 2022, through strategic.

Dumbarton, GB

- Initiated and led end-to-end vendor selection process, conducting thorough CX market research and analysis to identify potential vendors and assess capabilities, resulting in a 30% increase in cost savings and operational efficiency.- Spearheaded the successful implementation of a state-of-the-art and operationalized customer feedback program, enabling.

Sugar Land, TX, US

- Developed, executed and operationalized the company's b2b customer experience program, Nalco Listens, resulting in a consistent 60% response rate and contributed to saving over $300MM worth of business at an individual customer level, completely integrating customer feedback into company culture.- Collaborated seamlessly with diverse teams, fostering.

Denver, CO, US

Developed and executed high tech marketing events including seminars, tradeshows, conferences, and business and sales meetings to promote software products. Worked on cross functional teams, managed a budget, coordinated logistics, and directed design on marketing literature and managed promotional and trade show items.

Managed and organized logistics for 100% of client group meetings, trade shows, vendor events and marketing campaigns.

Washington, DC, US

Acted as Front Office Manager, Assistant Scheduler and Personal Assistant to Congressman in his Washington, D.C. office.