Melissa Leon Email & Phone Number

Houston, Tx, Us

London, England, Gb

Pleasanton, California, Us

- Individual contributor, collaborating with cross functional teams to solution design and implement customized customer and employee experience programs that improve engagement and loyalty.-Vertical (regional) leader, transforming an underdeveloped region into the number one vertical in US with sales two quarters in a row in 2022, through strategic go-to-market initatives, playbooks, team member development, strategic sales support and marketing materials.-Partner with sales teams to identify client and prospect needs, conduct value add product demonstrations, and deliver persuasive presentations that drive revenue growth.- Play a key role in driving revenue growth by identifying upsell and cross sell opportunities within existing accounts.- Provide thought leadership and expertise to clients leveraging the platform to extract actionable insights and drive business improvements.- Conduct training and mentoring sessions with new solutions consultants and sales directors, contributing to the onboarding and development of team members.- Act as a liaison between clients and prospects and product teams, advocating for new enhancements.- Build and maintain strong relationships with key stakeholders, becoming a trusted advisor and go-to resource to clients seeking to enhance their experience strategies.- Met or exceed revenue targets every year, including finishing in top 10 of solutions consultants 5 years in a row.

Dumbarton, Gb

- Initiated and led end-to-end vendor selection process, conducting thorough CX market research and analysis to identify potential vendors and assess capabilities, resulting in a 30% increase in cost savings and operational efficiency.- Spearheaded the successful implementation of a state-of-the-art and operationalized customer feedback program, enabling real-time collection and analysis of customer insights.- Collaborated with cross-functional teams to define requirements, select a suitable feedback technology vendor, and oversee seamless integration of the platform with existing systems.- Led a cross-functional team to analyze and interpret customer data from diverse markets, resulting in actionable insights that drove strategic decision-making.- Presented regular reports and insights to C-Suite executives, influencing business strategies and resource allocation to align with customer preferences and market trends.- Led cross-functional workshops and training sessions to foster a customer-centric culture across the organization, enhancing employee participation and understanding of customer needs and how to act accordingly.

Sugar Land, Tx, Us

- Developed, executed and operationalized the company's b2b customer experience program, Nalco Listens, resulting in a consistent 60% response rate and contributed to saving over $300MM worth of business at an individual customer level, completely integrating customer feedback into company culture.- Collaborated seamlessly with diverse teams, fostering cross-functional cooperation through clear and effective communication to drive meaningful organizational change and achieve strategic objectives.- Led a high performing team of analysts in analyzing and interpreting customer data from global markets, resulting in actionable insights that influenced strategic decisions, and drove revenue growth.- Conducted regular data analysis and presented actionable insights that influenced strategic decisions and resource allocation to enhance customer loyalty.- Cultivated a customer-centric culture by conducting cross-functional workshops, training sessions and presentations, fostering a deep understanding of customer needs and how to act on the insights.

Denver, Co, Us

Developed and executed high tech marketing events including seminars, tradeshows, conferences, and business and sales meetings to promote software products. Worked on cross functional teams, managed a budget, coordinated logistics, and directed design on marketing literature and managed promotional and trade show items.

Managed and organized logistics for 100% of client group meetings, trade shows, vendor events and marketing campaigns.

Washington, Dc, Us

Acted as Front Office Manager, Assistant Scheduler and Personal Assistant to Congressman in his Washington, D.C. office.