• Hired as employee number three by former manager (COO at Blitz Media) and helped grow the company to over 30 employees• Successfully created a customer success team of four (and growing) supporting over 25 customers• Responsible for the management of the propriety media supplier database (TROVE)• Created standard operating procedures and service level agreements with a documentation library • Successfully implemented SaaS to over 25 customers with zero customer attrition to date• Key stakeholder in the improvement of products and services offered• Identifies data trends using robust reporting and analysis to direct the engineering team in prioritizing their projects and upcoming sprints• Subject matter expert for our most lucrative and popular product and often participates in sales calls to help close deals• Proactively manages resourcing and recruitment to accommodate the growing business needs

• Successfully relocated an office of over 40 employees to a new location with minimal interruption to the staff and zero impact to the customers• Created three large scale project plans for internal operational projects • Evaluated and subsequently switched from an outside technology partner to an on-staff Network Administrator for a significant cost savings• Worked directly with the Chief Operations Officer to run financial and operating reports, interpret results, and make recommendations for process improvements• Successfully vetted and ultimately implemented Microsoft SharePoint for the company intranet• Developed a front of house role to great guests and manage office tasks• Successfully coordinated benefit programs with multiple outside partners including, but not limited to, 401K, health insurance, long term disability, life insurance, and dental insurance• Created and managed a successful internship program that resulted in three permanent hires• On-boarded over 25 new employees• Created an extensive and robust financial/benefit review packets for all new employees• Developed a standard for exit interviews for all departing employees resulting in a seamless transition• Created seasonal activities and weekly workshops to enhance employee culture• Promoted from Operations Coordinator to Operations Supervisor after 17 months

• Oversaw day-to-day operations of a multimillion-dollar wholesale costume jewelry corporation• Created and managed a successful customer support department resulting in less returned orders• Ultimately responsible for the production and management of ten employees in five departments (sales, shipping & receiving, customer support, graphic design, and production)• Successfully planned and coordinated over five tradeshows a year• Exceeded 2009 sales goal by over $1M• Worked directly with overseas and domestic vendors• Transitioned from a Graphic Design role to Operations Manager after 7 months