Melissa Webster Email & Phone Number

Mississauga, ON, CA

Oakville, Ontario, Canada

• Maintained exceptional standards of customer service in high-volume, fast-paced operations.
• Proactively resolved customer issues and provided timely solutions to ensure customer satisfaction.
• Mastered the use of Point of Service (POS) computer systems for automated order-taking.
• Assisted managers in training staff on company policies, procedures, and best practices.
• Mentored and coached team members to enhance their skills, performance, and overall professionalism.

• Spearheaded the organization of player combines and coaching professional development events, showcasing strong logistical and planning skills.
• Executed comprehensive accounting and organization for team travel plans, ensuring smooth and efficient travel arrangements.
• Demonstrated proficiency in balancing the organization’s income against financial obligations, optimizing financial resources for sustained team operations.
• Proactively managed budgets, maintaining a comprehensive understanding of expenditures associated with team maintenance. Successfully recommended budgets for the fiscal year and athletic competitions, contributing to.
• Fostered and prioritized open communication within the organization, enhancing collaboration and efficiency in team operations.
• Exhibited versatility by readily embracing additional responsibilities as required, showcasing adaptability and a commitment to overall operational excellence.

Toronto, Ontario, Canada

• Finances & Payroll:
• Processed payroll for over 20 employees; provided assistance and support for payroll-related inquiries.
• Verified, allocated and posted business transactions to subsidiary accounts in QuickBooks.
• Conducted weekly reconciliations for 4 bank accounts, ensuring accuracy and identifying discrepancies.
• Enhanced efficiency by revising finance documents, resulting in a 70% increase and removal of financial obstacles. Events:
• Managed end-to-end event operations, including planning, budgeting, and coordination.

Toronto, Ontario, Canada

• Successfully recruited and coordinated a team of over 50 volunteers and staff members.
• Provided leadership and guidance, ensuring effective communication and collaboration among team members.
• Developed and implemented volunteer training programs to enhance their skills and maximize their contributions.
• Played a key role in planning and organizing events attended by over 1500 fans.
• Collaborated with event organizers to define goals, develop strategies, and execute plans.
• Monitored the set-up and take-down of equipment, ensuring proper installation and dismantling procedures were followed.

Toronto, Ontario, Canada

Edmonton, Canada Area

• Maintained exceptional standards of customer service in high-volume, fast-paced operations.
• Proactively resolved customer issues and provided timely solutions to ensure customer satisfaction.
• Mastered the use of Point of Service (POS) computer systems for automated order-taking.
• Assisted managers in training staff on company policies, procedures, and best practices.
• Mentored and coached team members to enhance their skills, performance, and overall professionalism.

Edmonton, Canada Area

• Organized and executed engaging programs for children and youth, creating a fun, safe, and inclusive environment that catered to their diverse abilities, needs, and interests.
• Evaluated the performance of volunteers, providing constructive feedback and guidance for improvement.
• Offered ongoing coaching and support to volunteers, fostering their personal and professional growth.

Edmonton, Canada Area

• Successfully executed multiple positions and responsibilities, including alcohol sales, ticket sales, merchandise sales, and event and game security.
• Fostered effective communication and cooperation to achieve shared goals and objectives.
• Supported team members by providing assistance and stepping in to help during peak workloads or challenging situations.

Bachelor Of Sport Management (Honours), Sport And Fitness Administration/Management, 3.9

Bachelor Of Arts - Ba, Sociology

Activities and Societies: University of Alberta Water Polo Club - Executive member 5 years University of Alberta Concert Band Campus.