SENIOR PORTFOLIO LOAN PROCESSOR ➞ I am an established financial professional with proven experience managing mortgage loan processing for multiple financial institutions. Throughout my career, I have demonstrated a strong ability to exceed all individual, team, and company-level benchmarks and Key Performance Indicators (KPI) for mortgage processing. In addition to driving the end-to-end mortgage processing lifecycle, I thrive when given the opportunity to engage directly with customers. My mortgage loan processing experience can be seen with Pacific Coast Mortgage, Washington Federal, and State Farm Mortgage Loan Services. ***************************************SELECTED CAREER HIGHLIGHTS✔ Increased customer satisfaction by introducing new processes and system updates for the loan applicant database at Pacific Coast Mortgage.✔ Ensured 100% compliance with FHA, Fannie Mae, Freddie Mac, and Refi transactions as a Mortgage Loan Processor with Washington Federal.✔ Top performer achieving a #1 ranking for Top Funding Purchase Processor several consecutive quarters with State Farm Bank Mortgage Loan Services.***************************************KEY AREAS OF FOCUS☑ Mortgage Loan Processing☑ Portfolio Lending Processes☑ Fraud Identification & Monitoring☑ Document Collection☑ Maximizing Customer Service☑ Conventional, FHA and VA Loans☑ Policy & Regulatory Compliance☑ Executive-level Reporting☑ Team Leadership***************************************I’m always open to expanding my network and connecting with other top professionals. Please add me as a connection and contact me at: ➞ EMAIL: melissakatebaker7@gmail.com
The Perpetual
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Senior Loan ProcessorThe Perpetual Jun 2020 - Present
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Portfolio Loan Processing AssistantCascade Finacial Apr 2019 - Dec 2019Gilbert, Arizona
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Bank Teller IiiMidfirst Bank Feb 2016 - Apr 2019Gilbert, AzI joined MidFirst Bank in 2016, and over the past three years have provided best-in-class customer service while supporting numerous areas of the bank.
In this role, I place a continual focus on accuracy, customer service, and consistency in day-to-day financial operations. Additionally, I tap into my strong loan processing background and regularly work with personal bankers to support mortgage loan closing.
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I’m always open to expanding my network and connecting with other top professionals. Please add me as a connection and contact me at:
➞ EMAIL: melissakatebaker7@gmail.com -
Mortgage Loan Processor ★ #1 Ranking For Highest Quality And ComplianceState Farm ® Aug 2014 - Feb 2016Phoenix, Arizona AreaIn 2014, I joined State Farm Bank and served as a Mortgage Loan Processor within the Loan Services department. I worked directly with numerous internal and external stakeholder groups, including the borrower, agent, and underwriting team to collect all necessary loan documentation.
SELECTED HIGHLIGHTS & ACHIEVEMENTS
✔ Achieved a #1 ranking for Top Funding Purchase Processor status several consecutive quarters.
✔ Recognized for delivering Highest Quality and Compliance Loan Funded month-over-month.
✔ Took the lead in reviewing bank statements, personal and business taxes, home owner insurance documents, and flood insurance policies, as well as titles and appraisals.
✔ Engaged directly with banks and clients to request credit supplements, verifying deposits, and conducting employment verifications.
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I’m always open to expanding my network and connecting with other top professionals. Please add me as a connection and contact me at:
➞ EMAIL: melissakatebaker7@gmail.com -
Mortgage Loan Processor ★ Mortgage Application And Processing LeadershipWashington Federal Jan 2014 - Aug 2014Phoenix, Arizona AreaIn 2014, I joined Washington Federal as a Mortgage Loan processor, where I supported the Branch Manager with all aspects of the mortgage application and processing lifecycle.
SELECTED HIGHLIGHTS & ACHIEVEMENTS
✔ Supported refinances, FHA, Fannie Mae, and Freddie Mac transactions, ensuring 100% compliance with all internal policies as well as external regulations.
✔ Supported the financial decision-making process by providing borrowers with accurate disclosures and home mortgage option information.
✔ Collected and delivered all required documents necessary to streamline the underwriting and closing process.
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I’m always open to expanding my network and connecting with other top professionals. Please add me as a connection and contact me at:
➞ EMAIL: melissakatebaker7@gmail.com -
Administrative AssistantCarlson Contracting Inc 1997 - Jan 2014Designed electronic file systems and maintained electronic and paper files. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Managed the day-to-day calendar for the company's senior director.
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Mortgage Loan Processor ★ Administrative AssistantPacific Coast Mortgage 2000 - 2004Phoenix, Arizona AreaFrom 2000 to 2004, I served as Mortgage Loan Processor and Administrative Assistant with Pacific Coast Mortgage. In addition to financial operations support, I provided a detailed review of the applicant’s financial status, credit, and property evaluation to determine loan feasibility.
Created new processes and systems for increasing customer satisfaction. Analyzed applicants' financial status, credit, and property evaluation to determine the feasibility of granting the loan. Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports. Researched insurance and flood certificates. Performed daily maintenance of the loan applicant database.
SELECTED HIGHLIGHTS & ACHIEVEMENTS
✔ Led due diligence and research on insurance information and flood certificates, ensuring all compliance requirements were met throughout the loan.
✔ Ordered credit reports, appraisals and preliminary title reports initiating the loan origination process.
✔ Increased customer satisfaction by developing and implementing new processes, as well as system updates for the loan applicant database.
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I’m always open to expanding my network and connecting with other top professionals. Please add me as a connection and contact me at:
➞ EMAIL: melissakatebaker7@gmail.com
Melissa Baker Education Details
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Mesa High SchoolDiploma -
National Aestheics Insitute
Frequently Asked Questions about Melissa Baker
What company does Melissa Baker work for?
Melissa Baker works for The Perpetual
What is Melissa Baker's role at the current company?
Melissa Baker's current role is Senior Loan Processor at The Perpetual.
What schools did Melissa Baker attend?
Melissa Baker attended Mesa High School, National Aestheics Insitute.
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