Melissa Baker Email & Phone Number

Gilbert, Arizona

Gilbert, Az

I joined MidFirst Bank in 2016, and over the past three years have provided best-in-class customer service while supporting numerous areas of the bank.

In this role, I place a continual focus on accuracy, customer service, and consistency in day-to-day financial operations. Additionally, I tap into my strong loan processing background and regularly work with personal bankers to support mortgage loan closing.

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I’m always open to expanding my network and connecting with other top professionals. Please add me as a connection and contact me at:

➞ EMAIL: melissakatebaker7@gmail.com

Phoenix, Arizona Area

In 2014, I joined State Farm Bank and served as a Mortgage Loan Processor within the Loan Services department. I worked directly with numerous internal and external stakeholder groups, including the borrower, agent, and underwriting team to collect all necessary loan documentation.

SELECTED HIGHLIGHTS & ACHIEVEMENTS

✔ Achieved a #1 ranking for Top Funding Purchase Processor status several consecutive quarters.

✔ Recognized for delivering Highest Quality and Compliance Loan Funded month-over-month.

✔ Took the lead in reviewing bank statements, personal and business taxes, home owner insurance documents, and flood insurance policies, as well as titles and appraisals.

✔ Engaged directly with banks and clients to request credit supplements, verifying deposits, and conducting employment verifications.


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I’m always open to expanding my network and connecting with other top professionals. Please add me as a connection and contact me at:

➞ EMAIL: melissakatebaker7@gmail.com

Phoenix, Arizona Area

In 2014, I joined Washington Federal as a Mortgage Loan processor, where I supported the Branch Manager with all aspects of the mortgage application and processing lifecycle.

SELECTED HIGHLIGHTS & ACHIEVEMENTS

✔ Supported refinances, FHA, Fannie Mae, and Freddie Mac transactions, ensuring 100% compliance with all internal policies as well as external regulations.

✔ Supported the financial decision-making process by providing borrowers with accurate disclosures and home mortgage option information.

✔ Collected and delivered all required documents necessary to streamline the underwriting and closing process.


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I’m always open to expanding my network and connecting with other top professionals. Please add me as a connection and contact me at:

➞ EMAIL: melissakatebaker7@gmail.com

Designed electronic file systems and maintained electronic and paper files. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Managed the day-to-day calendar for the company's senior director.

Phoenix, Arizona Area

From 2000 to 2004, I served as Mortgage Loan Processor and Administrative Assistant with Pacific Coast Mortgage. In addition to financial operations support, I provided a detailed review of the applicant’s financial status, credit, and property evaluation to determine loan feasibility.

Created new processes and systems for increasing customer satisfaction. Analyzed applicants' financial status, credit, and property evaluation to determine the feasibility of granting the loan. Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports. Researched insurance and flood certificates. Performed daily maintenance of the loan applicant database.

SELECTED HIGHLIGHTS & ACHIEVEMENTS

✔ Led due diligence and research on insurance information and flood certificates, ensuring all compliance requirements were met throughout the loan.

✔ Ordered credit reports, appraisals and preliminary title reports initiating the loan origination process.

✔ Increased customer satisfaction by developing and implementing new processes, as well as system updates for the loan applicant database.


***************************************

I’m always open to expanding my network and connecting with other top professionals. Please add me as a connection and contact me at:

➞ EMAIL: melissakatebaker7@gmail.com

Diploma

Education record