Melissa Knott Email and Phone Number

Potomac and Charles Town Branch Business Development. Mortgage, HELOC, Personal Loans, Business Accounts, Merchant Services , Personal Accounts . Please call me with any Banking needs 304 261 6758.

Implements corporate policies and procedures to deliver profitable services in the retail market served.Responsible for the administration and management of activities for assigned branch to meet the strategic and financial goals of the bank.

Friends in Action of The Eastern; Develop new funding sources and write grants.Supervise day to day operations of the office, and the 3 staff members.Supervise and manage 65 plus volunteers and 40 plus clients.Outreach and volunteer recruitment within the community. Coordinate community events.Attend and speak at public/community events.Develop programs to enhance the organization.Monitor, support, and advocate for each family served.Supervise the case coordinator with crisis intervention, and approve all treatment plans for each family in the program. Collaborate, and coordinate with other agencies to better serve the clients.Manage board, staff, and volunteer, and client relations.Create, and teach life skill classes to educate the families served.Create, and monitor the fiscal budget, keep financial records, and approve payments.

Create, and maintain internal policies.Supervise, train, maintain records, and coordinate 18 volunteers.Manage employee, board, and volunteer relations. Fundraising; increased overall income by 48%.Create, and maintain a Customer Relationship Database (CRM) database. Manage volunteer/ employee network, and access to it.Coordinate, plan, and host community events.Meet with community leaders, public speaking engagements, marketing, and author press releases.Increased clients served by more than 200%.Counsel advocate, and refer (walk in) clients, and their families on emotional, addiction, and practical matters.Crisis intervention and resource coordination for families/individuals served.Create, and teach educational class's for the clients being served on basic life skills.Coordinate with, refer clients, and understand over 100 other agencies policies.

The Law Offices of Leslie Herbst; Met with perspective clients, increased caseload by 20%.Billing, collections and taxes, decreased debt owed to office by 15%.Negotiated with claims adjusters for personal injury cases, increasing offers, by at least 10%.Coordinated office schedules, maintained client files, and financial records.Promoted from File Clerk to Legal Secretary in less than 3 months.Created and maintained a filing system to track cases and payments.

Trained and Supervised 2 secretaries on company procedures.Accounts payable, decreased debt owed by 15%.Reduced owner's involvement in daily running of the company by 30%.Received 2 pay raises at each 6-month review.Answered all incoming calls and directed messages to the appropriate staff.Typed documents for the CEO, and other staff in the form email, letters and technical instructions.

Manage, train, schedule, and handle HR issues for 10 bank tellers. Manage employee, and management relations between head office, and the Dover branch.Develop customer relations, and solve customer problems. Balance the safe, balance the ATM, ship, and order money and secure the safe. Promoted from bank teller to supervisor within 3 monthsEXTRACURICCULOR ACTIVITES, ACHIEVEMENTS AND SKILLSProficient with Microsoft Office Suite.Proficient in the use of use of word processing software for Microsoft and Macintosh.Proficient with the use of telephone systems, computers, electric typewriter, and networking equipment. Serving on the Partnership for Affordable Housing for 3-year term 2008-2011.Certified as FDIC financial counselor.Featured in the Biltmore Who's Who Professional Registry 2009.

Sales Manager