Melissa Koerner Email & Phone Number

Addison, Illinois, United States

Addison, Illinois, United States

Develop key performance goals and reports using Salesforce, Calabrio WFM, and Microsoft Excel to monitor team performance and ensure we exceed partner expectations.Work closely with our manufacturer partners to provide detailed part usage requests, defects and customer needs to prioritize and maintain resources needed to establish and provide an effective.

Addison, Illinois, United States

· Coordinate projects for existing programs to enhance position as a trusted partner. · Develop key performance goals and reports using Salesforce, Calabrio WFM, and Microsoft Excel to monitor team performance and ensure we exceed partner expectations. · Document and organize schematics and parts breakdown information using Bloomfire about new products to.

Addison, Illinois

· Complete monthly productivity reports using Salesforce and Microsoft Excel to communicate team productivity levels with management.· Document and organize schematics and parts breakdown information using Bloomfire about new products to make information easily accessible to inter-company employees.· Train new and current company personnel on building.

Addison, Illinois

· Responding to a high volume of emails while strengthening the relationships between manufacturer leadership and customers.· Verify warranty status of commercial kitchen equipment while authorizing warranty service dispatches.· Coordinating, tracking, and confirming completion of service orders via email and phone calls while properly documenting.

Addison, Illinois

· Assisted and led the introduction of a new manufacturer into the offline parts ID program.· Developed and organized easy-to-utilize spreadsheets for commonly used parts and units.· Effectively communicated with the manufacturer to clarify documentation and systems with manufacturers.

· Receiving and documenting a high volume of calls daily while making numerous outbound calls with manufacturers.· Identifying and ordering residential appliance parts, from available online documents to email and phone communications with manufacturers.· Creating, dispatching, and resolving warranty and non-warranty service calls.· Keeping detailed.

Bachelor'S Degree (Continued), Business Administration And Management

Associate'S Degree, General Studies