Melissa Koerner Email & Phone Number

Addison, Illinois, United States

Addison, Illinois, United States

Develop key performance goals and reports using Salesforce, Calabrio WFM, and Microsoft Excel to monitor team performance and ensure we exceed partner expectations.Work closely with our manufacturer partners to provide detailed part usage requests, defects and customer needs to prioritize and maintain resources needed to establish and provide an effective supply chain.Utilizing WFM resources and historical call volume data to accurately predict annual goals and performance expectations for a team of 13 members. Conducted monthly and yearly performance reviews evaluating employee performance.Providing work schedules to employees and making adjustments regarding vacation, paid time off and emergencies.

Addison, Illinois, United States

· Coordinate projects for existing programs to enhance position as a trusted partner. · Develop key performance goals and reports using Salesforce, Calabrio WFM, and Microsoft Excel to monitor team performance and ensure we exceed partner expectations. · Document and organize schematics and parts breakdown information using Bloomfire about new products to make information easily accessible to inter-company employees.· Train new and current company personnel on building material systems, schematics, Salesforce, and company policies.· Create and implement new processes and strategies to improve team and business growth. · Interviewing and hiring new staff within our department. · Supervised and directed a cross-functional team of 12 in 3 locations. · Conducted yearly performance reviews and established goals.

Addison, Illinois

· Complete monthly productivity reports using Salesforce and Microsoft Excel to communicate team productivity levels with management.· Document and organize schematics and parts breakdown information using Bloomfire about new products to make information easily accessible to inter-company employees.· Train new and current company personnel on building material systems, schematics, Salesforce, and company policies.· Implement and coordinate new work processes to improve individual and team productivity.

Addison, Illinois

· Responding to a high volume of emails while strengthening the relationships between manufacturer leadership and customers.· Verify warranty status of commercial kitchen equipment while authorizing warranty service dispatches.· Coordinating, tracking, and confirming completion of service orders via email and phone calls while properly documenting technical service notes, current unit status, and work order completion.· Created and tracked email volume reports using Microsoft Excel and Outlook to analyze email volumes for performance metrics and trends.· Identified deficiencies in dispatching processes while presenting applicable resolutions.

Addison, Illinois

· Assisted and led the introduction of a new manufacturer into the offline parts ID program.· Developed and organized easy-to-utilize spreadsheets for commonly used parts and units.· Effectively communicated with the manufacturer to clarify documentation and systems with manufacturers.

· Receiving and documenting a high volume of calls daily while making numerous outbound calls with manufacturers.· Identifying and ordering residential appliance parts, from available online documents to email and phone communications with manufacturers.· Creating, dispatching, and resolving warranty and non-warranty service calls.· Keeping detailed records of phone calls, damage claims, and technical notes.

Bachelor'S Degree (Continued), Business Administration And Management

Associate'S Degree, General Studies