Melissa Lamm Email and Phone Number

•Continuously stay informed and up to date on product knowledge of food and bar menu •Accurately record orders in an upscale casual restaurant while answering questions and offering menu suggestions to ensure guest enjoy their experience while increasing sales •Operate POS terminals to fulfill orders and complete credit card transactions and cash payments •Ability to maintain composure under stress and bustling situations and offer quick resolutions to any guest dissatisfactions •Consistent in attendance and first point of contact from management to cover shifts and required to work every weekend and holiday due to being a tourist attraction and occasionally assist with private special events •Maintain a clean and organized service station and keeping up with side work throughout the day •Deliver exceptional customer service and full course service beach front in a high-volume restaurant

• Trusted in managing closing duties and effectively communicate with staff to ensure closing procedures are done correctly and precisely • Continue to build relationships with returning guest and new ones • Assisted in the store grand opening and continue to support the success of the restaurant by exceeding company standards

Resolve federal tax issues with Internal Revenue Service for qualified low-income clients

Review and prepare federal and state income tax returns for low-income individuals and families

• Trained and oversaw new employees on customer service expectations, store procedures, and workload for applied position • Merchandised new product and displayed apparel according to bi-weekly floor plans to meet time sensitive deadlines • Organized and detailed product while creating a positive work atmosphere for team members and customers • Creatively designed displays and strike points daily to keep store visually appealing and optimize promotions• Unloaded trucks and processed shipments weekly to ensure stockroom and sales floor inventory levels were maintained and replenished when necessary • Fulfilled ship-from-store online orders daily to increase and meet sales goal

• Responsible for opening/ closing duties of facility • Answered multiple phone lines and collected any form of payments and balance transactions with receipts