Melissa Lamm Email and Phone Number

Managed all aspects of day-to-day operations and administration for a state-wide nonprofit advocacy group. Facilitated long-lasting relationships with key donors and funders. Maintained technology platforms including the donor database, website, and multiple communication software programs. Helped create and distribute informative digital content to improve supporter engagement. Crafted advocacy actions enabling supporters to send persuasive email messages to their elected officials. Collaborated on policy priorities and creative solutions to advance legislation during challenging sessions. Created informative operations reports showcasing growth and success. Coordinated communication and tracking for State, National, and foreign press. Planned press conferences, coalition meetings, rallies, fundraisers, vigils, and retreats. Provided onboarding and training for new hire employees and board members.

Built superior long-term relationships with key corporate customers. Developed robust service structures to support the unique needs of each client. Identified and presented opportunities to enhance each client’s coverage portfolio and improve block profitability. Prepared and presented regular informative reports in preparation for policy renewals. Closed sales with persuasive product and renewal presentations. Named as a required part of a cornerstone client’s team during sales negotiations. Assisted multiple Unum offices with important finalist presentations. Helped develop an early online portal giving clients access to claim status and usage reports. Pioneered the National Practice Account Manager role during the launch of the position. Served as subject matter expert for Unum, Colonial Life, Paul Revere, and Provident products and services. Provided mentorship and training for junior staff. Licensed in Georgia, Virginia, Maryland, DC, and Pennsylvania. Certified Health Insurance Associate (HIA).