Melissa Lang Email & Phone Number

St. Louis City County, Missouri, United States

Serving as practice manager for two leading financial investment professionals, including firm Vice President. Responsible for proactive management of client-facing activities including new account initiation and onboarding. Oversee and manage client service activities to include fund disbursements, rollovers, asset transfers and money movement between accounts. Responsible for ongoing client communication for both new and existing accounts.Proactive management of advisor calendars and coordination of client engagements (prospect scheduling and account reviews). Responsible for conducting CRM training for new administrators and advisors of the firm. Responsible for CRM segmentation analysis and report generation.

St. Louis County, Missouri, United States

Managed a team of inside sales representatives; qualified and assigned marketing leads and conducted and reported on numerous customer satisfaction initiatives.

St. Louis County, Missouri, United States

Provided marketing expertise for Essence Healthcare's Medicare Advantage Plan. Worked with local newspapers and other media outlets to ensure proper ad placement for sales meetings, wrote content for member newsletters and marketing collateral, provided analysis and trend research, and engaged with member focus groups to enhance client satisfaction.

St. Louis County, Missouri, United States

Provided high level administrative support to the Sales and Marketing executives of a fast paced, start-up medical software company. Managed logistics for company tradeshows, meetings and sales events, supported sales reps in the field, served as the marketing and sales administrator for the company’s CRM, managed the RFP process, and spearheaded a variety of other sales and marketing special projects.

Kansas City Metropolitan Area

Kansas City Metropolitan Area

Aligned with customers to identify document management needs of high-profile law firms. Coordinated with print management team to ensure customer projects were completed accurately and delivered in a timely fashion.

St Louis, Missouri, United States

Analyzed market performance and participated in marketing initiatives to drive revenue and increase profitability for the airline. Recommended and implemented new tools designed to assist field sales in attracting high yield business passengers. Served as a liaison between sales reps and Pricing, Scheduling and Advertising departments.

Columbia, Missouri, United States

Investigated, evaluated, negotiated, and settled claims as part of the Fire Claim Central unit at State Farm Headquarters. Excelled at State Farm Fire & Estimating School held at corporate headquarters in Bloomington, IL. Chosen as a State Farm intern (Underwriting) the summer of 1998.