Melissa Laverty Email & Phone Number

Welland, Ontario, Canada

-Selling personal lines of insurance (home and auto)-Acticely listening and analyzing each customer's needs while thoroughly assessing the risk-maintaining knowledge of insurers respective markets and offerings, ensuring customer is provided with thorough, professional guidance

- Assists customers calling in with mobile device tech inquiries using a variety of resources- Accurately logs case details and referenced materials while interaction is ongoing- Regularly acquiring new product knowledge to better my ability to assist callers

- Responsibly provide alcohol samples at various LCBO & grocery store locations in a friendly, information-focused sales manor- Compile quantitative & qualitative data based on sampling audience to be reported in detail back to Embr – including customer feedback, challenges & solutions to said challenges - Regularly learn new product knowledge based on the.

Toronto, Ontario, Canada

- Screened incoming applicants & conducted hiring for a high-volume temporary culinary recruitment agency resulting in more reliable, well-suited and professional contractors being retained- Fairly assessed the projected success of potential contractors using a combination of predetermined questions and intuition & assisted through registration- Created.

- Answer telephone, greet visitors, and receive routine inquiries in person and by phone, relaying calls and messages to the appropriate personnel- Performs confidential clerical and receptionist duties associated with the daily operation of the retirement residence- Receives incoming mail and co-ordinate distribution, and processes outgoing mail.

- Maintain front reception area, creating a welcoming, professional environment- Process all incoming project leads both online and by telephone, creating a summary based on a collection of previously-defined, pertinent information to each potential project.- Process all receivable and payable bills in a timely, accurate manor using QuickBooks Pro.

Whyte Avenue, Edmonton, Alberta

- Continuously developed a large range of product knowledge, which helped me to find the product best suited to our customer’s needs- Completed all receiving paperwork, calculating tax and shipping into item cost, then determining retail price - Accurately processed payments, exchanges and store credits- Compassionately and effectively dealt with customer.

Mississauga, Ontario, Canada

- Entered daily production data for the CoPack Department- Updated and innovated upon a variety of reports on a daily basis, ensuring accuracy of information; aimed to improve productivity and efficiency within the department- Created workbooks for a variety of projects for various clientele -- with a keen attention to detail, and customer-specific needs.

Edmonton, Canada Area

- Efficiently and accurately explained each section of the car rental contract, ensuring the customer's complete understanding - Processed payments for rentals and deposits using debit and major credit cards- Determined available fleet's special features in order to up-sell customers into a higher class car- Worked in cooperative manor with other.

Toronto, Canada Area

- Sold jewellery to buyers from retail companies in showroom, through email, website, at trade shows and over phone, utilizing knowledge of products and inventory- Processed all incoming shipments and outgoing orders, ensuring accurate filling of orders, paying special attention to customer’s individual needs- Accurately calculated order totals.

Mississauga, Ontario, Canada

- Managed scanning and slip-sheeting process of database compilation- Quality Controlled scanned images, importing into Summation iBlaze software- Acted as office manager; Completing inventory of supplies, answering phones in a friendly, detail-oriented manor and maintaining a clean office - Created an efficient, organized filing system for the company.