Melissa Laverty Email & Phone Number

Welland, Ontario, Canada

-Selling personal lines of insurance (home and auto)-Acticely listening and analyzing each customer's needs while thoroughly assessing the risk-maintaining knowledge of insurers respective markets and offerings, ensuring customer is provided with thorough, professional guidance

- Assists customers calling in with mobile device tech inquiries using a variety of resources- Accurately logs case details and referenced materials while interaction is ongoing- Regularly acquiring new product knowledge to better my ability to assist callers

- Responsibly provide alcohol samples at various LCBO & grocery store locations in a friendly, information-focused sales manor- Compile quantitative & qualitative data based on sampling audience to be reported in detail back to Embr – including customer feedback, challenges & solutions to said challenges - Regularly learn new product knowledge based on the product to be sampled– Communicating regularly with supervisor(s) about shift details, stock shortages and shift check-ins

Toronto, Ontario, Canada

- Screened incoming applicants & conducted hiring for a high-volume temporary culinary recruitment agency resulting in more reliable, well-suited and professional contractors being retained- Fairly assessed the projected success of potential contractors using a combination of predetermined questions and intuition & assisted through registration- Created and implemented tracking system for the recruitment process, resulting in complete contractor information and ensuring follow-up with… Show more - Screened incoming applicants & conducted hiring for a high-volume temporary culinary recruitment agency resulting in more reliable, well-suited and professional contractors being retained- Fairly assessed the projected success of potential contractors using a combination of predetermined questions and intuition & assisted through registration- Created and implemented tracking system for the recruitment process, resulting in complete contractor information and ensuring follow-up with each candidate- Consistently projected an image of professionalism within the context of representing the company Show less

- Answer telephone, greet visitors, and receive routine inquiries in person and by phone, relaying calls and messages to the appropriate personnel- Performs confidential clerical and receptionist duties associated with the daily operation of the retirement residence- Receives incoming mail and co-ordinate distribution, and processes outgoing mail- Maintains departmental files and records, including correspondence, forms, and routine office records and reports

- Maintain front reception area, creating a welcoming, professional environment- Process all incoming project leads both online and by telephone, creating a summary based on a collection of previously-defined, pertinent information to each potential project.- Process all receivable and payable bills in a timely, accurate manor using QuickBooks Pro- Reconcile credit card accounts on a weekly basis- Order & maintain office supplies, as well as printer ink for all office… Show more - Maintain front reception area, creating a welcoming, professional environment- Process all incoming project leads both online and by telephone, creating a summary based on a collection of previously-defined, pertinent information to each potential project.- Process all receivable and payable bills in a timely, accurate manor using QuickBooks Pro- Reconcile credit card accounts on a weekly basis- Order & maintain office supplies, as well as printer ink for all office printers- Process payroll based on time sheet submissions on LMN Time, completing payroll reports to ensure accuracy (QuickBooks Pro) Show less

Whyte Avenue, Edmonton, Alberta

- Continuously developed a large range of product knowledge, which helped me to find the product best suited to our customer’s needs- Completed all receiving paperwork, calculating tax and shipping into item cost, then determining retail price - Accurately processed payments, exchanges and store credits- Compassionately and effectively dealt with customer inquiries and issues- Effectively managed a staff of 3-4 people, maintaining open lines of communication, sharing new product… Show more - Continuously developed a large range of product knowledge, which helped me to find the product best suited to our customer’s needs- Completed all receiving paperwork, calculating tax and shipping into item cost, then determining retail price - Accurately processed payments, exchanges and store credits- Compassionately and effectively dealt with customer inquiries and issues- Effectively managed a staff of 3-4 people, maintaining open lines of communication, sharing new product knowledge and training new team members- Actively contributed to a sales increase of at least 10% on a monthly basis in 2015, 2016 Show less

Mississauga, Ontario, Canada

- Entered daily production data for the CoPack Department- Updated and innovated upon a variety of reports on a daily basis, ensuring accuracy of information; aimed to improve productivity and efficiency within the department- Created workbooks for a variety of projects for various clientele -- with a keen attention to detail, and customer-specific needs- Created and maintained a logic-based filing system for all paper and scanned production documentation for easy reference-… Show more - Entered daily production data for the CoPack Department- Updated and innovated upon a variety of reports on a daily basis, ensuring accuracy of information; aimed to improve productivity and efficiency within the department- Created workbooks for a variety of projects for various clientele -- with a keen attention to detail, and customer-specific needs- Created and maintained a logic-based filing system for all paper and scanned production documentation for easy reference- Managed front reception duties with kindness and professionalism, ensured all guests and employees from any of our distribution centres signed in and issued visitors passes for all other guests Show less

Edmonton, Canada Area

- Efficiently and accurately explained each section of the car rental contract, ensuring the customer's complete understanding - Processed payments for rentals and deposits using debit and major credit cards- Determined available fleet's special features in order to up-sell customers into a higher class car- Worked in cooperative manor with other locations, as fleet was shared

Toronto, Canada Area

- Sold jewellery to buyers from retail companies in showroom, through email, website, at trade shows and over phone, utilizing knowledge of products and inventory- Processed all incoming shipments and outgoing orders, ensuring accurate filling of orders, paying special attention to customer’s individual needs- Accurately calculated order totals (calculator) and processed invoices (QuickBooksPro) and payments by cash, cheque and credit cards - Performed daily website maintenance… Show more - Sold jewellery to buyers from retail companies in showroom, through email, website, at trade shows and over phone, utilizing knowledge of products and inventory- Processed all incoming shipments and outgoing orders, ensuring accurate filling of orders, paying special attention to customer’s individual needs- Accurately calculated order totals (calculator) and processed invoices (QuickBooksPro) and payments by cash, cheque and credit cards - Performed daily website maintenance including processing new account inquiries, publishing new product photographs, specifications and descriptions- Created and distributed marketing material via email and mail- Successfully managed general administration duties including answering phones, managing faxes, incoming and outgoing mail and courier Show less

Mississauga, Ontario, Canada

- Managed scanning and slip-sheeting process of database compilation- Quality Controlled scanned images, importing into Summation iBlaze software- Acted as office manager; Completing inventory of supplies, answering phones in a friendly, detail-oriented manor and maintaining a clean office - Created an efficient, organized filing system for the company, ensuring ease of access to all files- Lead data entry team, completing quality control of entered data- Lead training on… Show more - Managed scanning and slip-sheeting process of database compilation- Quality Controlled scanned images, importing into Summation iBlaze software- Acted as office manager; Completing inventory of supplies, answering phones in a friendly, detail-oriented manor and maintaining a clean office - Created an efficient, organized filing system for the company, ensuring ease of access to all files- Lead data entry team, completing quality control of entered data- Lead training on Summation iBlaze software for client`s legal team Show less