Melissa Lehman Email and Phone Number

Work in partnership with Sales to ensure a smooth transition to the implementation phase of the engagement to our Hosted PBX platform.Conduct welcome calls with customers to outline key milestones, review products/services, assess project requirements and special needs.Chair structured project process meetings with formal Agendas and Minutes to formally document all aspects of the project.Ensure Sales is aware of any escalations or issues with the project.Communicate with customer’s senior level management project status, conflicts and other implementation constraints.Interface directly with service provider provisioning teams to ensure delivery of services.Manage service provider delivery intervals, processes & escalate accordingly.Interface directly with customers and service providers on routine status calls.Maintain and continually update your order management and service provider records in our CRM platformSimultaneously manage multiple project installations.Introduce and onboard our customers to Command Center.Deliver a superior implementation experience for our customers.

I design, provision and deploy commercial customers on the Frontier AnyWare Communications cloud based platform throughout the US. This role involves working directly with customers and technical experts, including but not limited to CSA's, Project Managers, Technicians, Technical Managers, and the Mitel NetSolutions Group to coordinate and drive both new customer implementations and timely resolution of customer issues. Manages FAW process from leading customer kick-off meeting, ensuring customer requirements are understood and documented and ultimately securing signature on Certificate of Acceptance. System size ranges from 5 seats to 500 seats.I also provide pre-sales support on product capabilities and post-install support.

As a Small Business Account Executive (SBAE) I am responsible to grow and retain revenue in my assigned Commercial Accounts. My primary responsibility is to sell new and existing services and products to an assigned list of Small/Medium Segment accounts. As an SBAE will be responsible for:-service contract renewals -selling additional services and products within an assigned account module-sell individual products and integrated complex communication solutions throughout an organization and develop/maintain executive level relationships within the businesses they serve -prospect both within my assigned account module and for new customers and Winback opportunities. This will involve; cold calling, generating proposals/contracts and providing a consultative selling approach (including face to face or telemarketing, networking, etc.) -maintain a sales quota, provide accurate forecasting and reporting -secure customer contracts (renewing & up-selling existing customers and securing new customers from competitors)-manage an existing base of revenue for Renewals & Revenue Retention-prospect for upgrades and additional services within these assigned accounts to generate net new recurring revenue, communicate new products and promotions-continuous relationship building. (including cold calling - face to face or telemarketing, networking etc.) to generate additional net new recurring revenue Maintain current and accurate contact, opportunity and account information with the applicable tools (specifically Sales Force.com)-Proposal preparation, Billing Analysis, Contract preparation, Forecasting updates, Sales Reports, Forecasting Reports Provide internal resources (including but not limited to Customer Service teams/CSA/Sales Engineers.)

Responsible for full cycle recruiting for all positions, including sourcing and interviewing candidates, coordinating interviews with the hiring managers, conducting background, reference, technical and drug screen testing. Generated and presented offer letters and handled on-boarding/orientation. Handled coordination of company meetings and events for up to 85 people at various locations in the U.S. This included coordinating travel, venue, agenda, and all logistical details.Worked with our Immigration Attorney handling all paperwork needed for foreign nationals to work in the U.S. on the company construction projects. This included visas, work permits and up to PERM residency.Responsible for all company incentives/recognition programs and all of the FUN stuff in HR.Coordinated all new hire paperwork, entered the data into the payroll system.

Sales and Service of large Corporate National Accounts.

Sales and Support for large Corporate National Accounts.

Coordinated installations of business phone systems and Nurse Call equipment in Minnesota, Wisconsin and Iowa. I worked with technicans, customers and also trained end users on all equipment.