Melissa Lim Email and Phone Number

- Oversee and direct various projects, covering the entire spectrum from design, scoping, requirements gathering, implementation, testing, and training- Spearheaded continuous process improvement and transformation efforts- Upheld key operational performance metrics and successfully maintain critical key performance metric for major channels- Manage freight operations (small parcel & large parcel) both domestically (US) and internationally (UK & Canada)- Oversee and lead the operations business analytical team in various decision making for the organization

- Led project planning, execution, and project control to ensure they achieve their objectives efficiently and effectively- Orchestrated every facet of projects, from inception to closure, while managing competing demands and ensuring that each project's goals were achieved- Managed project stakeholders, budget and risk- Introduced and implemented Agile project management and Project Management Office (PMO) methodologies into the organization- Implemented process optimization and standardization

- Established new sales channels, involving contract negotiations, integration setup, and the establishment of fulfillment and customer service processes.- Introduced a comprehensive returns program, which included the setup of donation initiatives in collaboration with local and nationwide charities.- Implemented successful replacement programs, resulting in reduced cannibalization rates, faster customer delivery times, and increased customer retention rates.- Took charge of outbound freight management, encompassing contract negotiations, pricing analysis, daily operations, and trailer forecasting using the Prophet model.- Established 3PL partnerships, both domestically and internationally, to meet the demands of our business.- Conducted training initiatives covering ecommerce operations and system usage within the organization.