Melissa Lyda Email & Phone Number

Hoover, Alabama, United States

Birmingham, Alabama, United States

Pelham, Al

Helena, Al

Birmingham, Alabama Area

Helena, Al

Corporate Office

Served as single point of contact for all associates involved in the implementation process and the client to coordinate and ensure a successful implementation.Responsible for managing all aspects of product implementation including meeting committed schedules and deadlines from inception through project completion.Designated as escalation point for all stakeholders to resolve conflicts and issues as required.Evaluated site readiness and made go or no-go decisions based on evaluation. Escalated to management as needed and adjusted schedules as required.Coordinated and led conference calls to understand and identify project scope.Developed install Project Plan and distributed to assigned associates in preparation for client presentation.Provided feedback for continuous process improvement.Evaluated install quality from the results of post-install client evaluations.Monitored resource allocation and reported plan variances.Oversaw system scope and project objectives as well as the role and function of each team member to effectively coordinate the activities of the team.

Served as lead role in coordinating chronic and difficult issues with customers.Skills in client management led to implementation of enhanced services and changes in policies.Provided Sales Representatives ongoing updates regarding resolution of client support.Initiated follow-up and established efforts to achieve customer satisfaction based on client surveys.Coordinated weekly distribution of client communications.Proactively contacted newly acquired clients to establish a smooth transition to Technical Support Team. Oversaw customer database of more than 1,200 dealers.Planned and facilitated numerous company-sponsored events for associates and offsite client meetings.Coordinated rollout schedule of new software releases and updates to clients.Managed telephone system operators as well as client services associate.

Responsible for scheduling and overseeing conversion process of newly acquired clients to transition their data from previous vendor's software.

Managed client services team in local and remote locations.Assisted clients with scheduling computer training courses, general sales questions, support and billing issues.Worked with client and sales team to ensure high level of customer satisfaction.

Developed monthly training schedules based on trends. Oversaw the printing and mailing of the schedule within the southeast regionHandled all decisions regarding placement, cancellation and rescheduling of public training classes.Provided sales and marketing support.Managed telephone system operator and provided technical support for voicemail system.

Responsible for commercial vehicle licensing.Handled large volume of telephone calls with customers and state offices.Processed renewal of large vehicle fleets, data entry of vehicle licensing information and filing specific supplemental forms/applications with state agencies.