Melissa Marshall Email & Phone Number

Greater Grand Rapids, Michigan Area

• Assist callers over the phone while maintaining a polite and cheerful demeanor• Multitask, speaking, listening, reading, and using the computer simultaneously• Gather information from callers and quickly navigate through available information and tools to address technical issues, escalating when needed• Follow the procedure provided by the employer and maintain a strict schedule• Communicate clearly and provide step-by-step instructions by phone and email• Problem solve and manage stressful situations with callers• Take part in to initial training and continuing education, including learning changes in procedure and keeping CompTIA certification current• Stay involved in the work community, including serving on the Wellness Committee• Document caller issues and work done towards resolution using ticketing software

Greater Grand Rapids, Michigan Area

• Assisted callers over the phone, maintaining a polite and cheerful demeanor• Gathered information from callers and quickly navigated through information to address their questions and concerns• Followed the procedure provided by the employer and maintained a strict schedule• Multitasked, speaking, listening, reading, and using the computer simultaneously• Stayed involved in the work community, including serving on the Events Committee• Worked some long days and managed stressful situations with callers

Greater Grand Rapids, Michigan Area

• Counted and ran the cash register• Stocked, labeled, organized, and cleaned shelves and displays• Assisted customers in the store and over the phone• Took and filed customer shipping orders• Assisted with inventory and publisher returns as needed• Processed customer returns• Kept up to date with stock, sales, and store events• Prepared sales and forms for reimbursements

The Hope Center

• Preform various custodial tasks including sweeping, mopping, dusting, disinfecting, vacuuming, washing windows, and stocking supplies

• Shelved books and straightened up shelves• Checked books in and out• Processed new books into the collection• Assisted with annual inventory

Wyoming Public Library Via Goodwill Industries Inc.

• Sorted and shelved books in the children/young adult area

Friends Depression Education And Research Center

• Maintained a diverse collection in main and mobile locations• Checked materials in and out, sought overdue materials, and maintained records• Assisted patrons in person and by email• Weeded and bought for the collection• Created displays and handouts• Revised the institution’s collection development policy

• Inspected properties for cleanliness and condition• Provided assistance to bring properties into compliance

• Sorted, checked in, and prepared incoming materials for use• Pulled, checked out, prepared, and shipped outgoing materials• Maintained shipping records• Printed articles from microfilm and microfiche• Shelved returned items

• Took and transcribed notes for a student with disabilities

Van Wylen Library

• Processed, shelved, and weeded periodicals, keeping the periodical section neat and orderly• Sorted/delivered mail and ran errands

Phelps Dining Hall

• Assisted in the preparation, serving, and clean-up of meals in Phelps Dining Hall

Van Vleck Hall

• Regularly checked the computers for problems and practiced troubleshooting• Kept the computer lab well stocked and neat

Holland, Mi

• Researched and organized collections• Assessed incoming materials• Communicated with the public and preformed research requests

Kentwood Public Library

• Shelved and pulled materials• Labeled materials and prepared materials for circulation• Organized promotional materials• Assembled book lists for use by other libraries

Disability Services Office

• Provided administrative support (filed, scanned, copied, created documents, sorted mail)• Assisted with and later lead weekly support group

Education record

Bachelor Of Arts (Ba), English Language And Literature, General