Melissa Mccann Email & Phone Number

Fort Worth, Tx, Us

Westlake, Texas

Westlake, Texas

Staybridge Suites Fort Worth Fossil Creek

- Responsible for completing required franchise standards training and staying current on all updates/changes to standards, policies, and processes. - Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures. - Directly supervises front desk, food an beverage, and maintenance staff. - Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. - Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. - Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS. - Conducts or assists in leading staff meetings. - Receives and resolves guest complaints and team member issues. - Performs functions of the General Manager in his or her absence. - All other duties as assigned, including: scheduling, assisting in sales efforts, answering guest inquires, responding to guest surveys.

• Front Desk duties include: Check in all hotel guests in a timely manner. Direct and resolve all guest complaints and requests.• Answer and direct phone calls. File, copy, print and fax documents as needed. Maintain a clean office area, distribute office mail.• Assist in other departments as needed

Homewood Suites - Columbus, Oh

• Front Desk duties include: Check in all hotel guests in a timely manner. Direct and resolve all guest complaints and requests.• Answer and direct phone calls. File, copy, print and fax documents as needed. Maintain a clean office area, distribute office mail.• Assist sales department in setting up, canceling and modifying group block in OnQ R&I. As well as contacting potential groups and current corporate contacts• Assist in other departments as needed.

Homewood Suites - The Woodlands, Tx

• Front Desk duties include: Check in all hotel guests in a timely manner. Direct and resolve all guest complaints and requests.• Answer and direct phone calls. File, copy, print and fax documents as needed. Maintain a clean office area, distribute office mail.• Assist sales department in setting up, canceling and modifying group block in OnQ R&I. As well as contacting potential groups and current corporate contacts• Assist in other departments as needed.

Elementary Education And Teaching

High School