Melissa Mcculloch Email & Phone Number

Greater Minneapolis-St. Paul Area

• Managed teams of Customer Account Managers and Sales Engineers. Performed all HR related activities including hiring, performance management, training, team development, coaching, & recognition.
• Managed ISO processes related to customer inquiry, quotes, order management, forecasts, & customer feedback.
• Initiated and set up SIOP process. Assured financial expectations (budget), current sales plan, and operations plans were in sync.
• Assured contract terms for products and services met both customer and company requirements to win or retain business. Coordinated the approval of amendments and/or contract extensions. Advised appropriate personnel of.

• Managed customer demand (<$10M) and strategized future demand to optimize operations and supply chain on ongoing basis.
• Coordinated shipments with shipping and receiving departments on a weekly basis to meet customer logistics process.
• Overhauled customer scorecards improving score from red to green rating, >90%. Acknowledged by customer and internal executive leadership teams.
• Recognized by executive leadership team for exceeded annual revenue targets by pulling in sales over $600k.
• Built strong and trusting relationships with world class clients known for laborious and demanding reputation.
• Handled quality escape hardware, supported account receivable activities, reviewed and negotiated contracts and pricing with customers.

Burnsville, Minnesota

• Led numerous sized US and Non-Us Military programs simultaneously through various milestones, ensured adherence to established project plan, schedule, and budget keeping estimate at completion (EAC) <5%.
• Evaluated project requirements and client requests for scope changes and negotiated non-recurring costs on added increases.
• Provided opportunity development efforts by drafting business proposal plans and schedules to business development team.
• Presented program reviews to leadership teams monthly showcasing program highlights, risks, schedule and cost performance indices (SPI/CPI).

Burnsville, Minnesota

• Coordinated with cross-functional groups to disposition, expedite and relocate supplier suspect non-conforming material, drove and communicated corrective actions plans with customers.
• Incorporated customer requirements across internal production systems and supply chain.
• Created Production quality improvements such as damage reduction and documentation improvements.
• Managed Customer Audits and visits on a regular basis for both International military and US military customers.

Burnsville, Minnesota

• Designed tooling and fixtures for production, and adapted machine or equipment design to production conditions.
• Developed, maintained, and updated routings, manufacturing procedures and technical documentation.

Burnsville, Minnesota

• Fabricated drawings and designs, bill of materials, test procedures and test reports, devised and processed change orders, test plans.
• Collaborated with cross functional teams. Prepared and presented design reviews both internally and externally to customers.