Melissa Mcloud Email & Phone Number

• Provide oversight for the ongoing implementation and administration of the Talent Management System including Performance, Learning, and Succession.
• Provide operational oversight of Recruitment Management system including requisition creation, offers, on-boarding and systems maintenance.
• Source, assess, interview and present qualified candidates to hiring managers.
• Evaluate system functions and current processes to strategically develop changes that will improve internal/external customer experience.
• Develop and maintain strong partnerships at all levels of the organization, including senior management.
• Collaborate with business partners to assess the need for talent in relation to business changes, including the needs for specific knowledge and experience to support the needs of the business.

* Serve as a strategic partner to various areas of the organization, focusing on talent acquisition, development, succession planning. * Assess the need for talent in relation to business changes, including the needs for specific competencies, knowledge and skill sets to support the needs of the business.* Provide oversight for the ongoing implementation.

Canton, Massachusetts

* Maximized web store performance with particular focus on making continuous improvements in: online customer experience, site shopability, site search, search engine optimization and product optimization.* Oversaw the prioritization and management of the site development roadmap to launch new site functionality.* Lead the UAT process for all new site.

Hingham, Massachusetts

* Managed and updated website content (products, content, banners, promotions) to ensure all information is accurate and presented in the best possible manner through copy, images, reviews, categorization* Performed daily site audits to ensure accuracy of site content, merchandising and user experience.* Partnered with internal and external resources.

Plymouth, Massachusetts

Plymouth, MA

Wrentham, MA

Project management of school based marketing campaigns for consumer brands from conception to creative development and execution. Oversee all aspects of parent groups trade shows for exhibitors in the fundraising, arts & enrichment and playground industries.

Provides support and coordination for a broad range of marketing and communication activities under the direction of VP/Marketing, with exceptional attention to detail and results. Specializes in email marketing and website content management.

Provided administrative support for both VP of Human Resources and VP of Marketing.

Processed various customer transactions through a teller system and addressing customer concerns as needed. Promoted teamwork and encouraged others to enhance their skills and knowledge in order to meet the Bank’s performance objectives.