- Manage multiple associate workloads, helping associates to prioritize and resolve their breaks between custody and accounting to maintain the health of their accounts- Review cash reconciliations for retail mutual funds, institutional accounts, private wealth clients, ERISA funds, collective investment trusts and ETFs on a dynamic team of 70 people- Lead 4 associates on the Income and Expense Quad, overseeing research and resolution of account overdrafts, as well as any resulting fees, to evaluate potential claims- Execute foreign exchange transactions to repatriate idle foreign currency balances and fund for expected withdrawals or expenses- Oversee multiple month end reporting tasks- Build strong working relationships across the team and organization- Support associates and peers with professional development through coaching and feedback- Foster a positive work environment by identifying and addressing morale issues, building trust and being a positive role model- Develop personally and professionally by actively listening and learning about DE&I topics and issues

• Managed corporate actions operations (e.g. dividends, mergers, acquisitions) for over 1,000 retail mutual funds, institutional portfolios and high net worth individual accounts• Reviewed 10 associates’ daily production including voluntary event instruction preparation and processing events to accounting in a fast-paced environment to meet strict deadlines• Led project teams to improve processes including heading a project to create a paperless system for receipt of over 400 daily notifications from over 100 custodian banks; effectively reduced risk of losing paper faxes and created savings of 2 production hours for the team’s administrative assistants daily • Analyzed and interpreted tax and GAAP treatment for corporate actions to recognize correct cost basis, gain/loss and income amounts when posting to the accounting system• Advised on a committee that identified areas where process changes may be necessary. Developed and led working groups to plan and implement changes• Facilitated meetings, conference calls, and training sessions within the team and across multiple departments to ensure a shared understanding of high risk corporate action events• Created and reviewed Excel templates to perform pricing analysis and log cash projections, exceptions and process changes

• Coordinated the integration of institutional and retail corporate actions servicing sides of the business by creating instruction materials and training associates to streamline processes and eliminate duplicative efforts• Oversaw a systems project to update the code for an internal instruction platform to add 10 years to the life of the product• Organized and led quarterly business continuity tests and documented business continuity plan updates annually• Summarized key research from company prospectuses into a clear and concise manner to be used by Portfolio Managers in a time sensitive environment• Collaborated with multiple departments to determine tax, valuation and processing implications of each corporate action• Presented Day-in-the-Life Overviews to forums of up to 50 internal and external partners at a time

• Performed thorough research and detail-oriented validity tests in Excel to determine impact of corporate actions to shareholders• Developed and documented new process for class actions and trained 10 associates to take on the new task• Created a metric reporting system to evaluate corporate action volumes, types and complexities on a quarterly basis for the team• Answered complex internal and external inquiries in a timely manner

• Resolved discrepancies in cash, shares, pricing, and interest between custodian reports and internal accounting system• Priced assets and calculated net asset values daily to meet NASDAQ deadline for international developed and emerging market mutual funds• Prepared monthly and yearly audit packages

• Processed electronic banking and check payments to balance accounts valued at £150,000+ and distributed assets to international clients• Demonstrated excellent interpersonal skills and an ability to work in a foreign environment while taking classes part time