Responsible for the orchestration of new client system implementations as well as managing current client system upgrades. Provide installation leadership and support to assigned clients. Develop, establish, and carry out an overall implementation strategy and plan for the complete life cycle of all projects. Ensure all projects are delivered on-time and within budget, ensuing high quality deliverables and service. Manage all on-site installation activities including project design and scheduling, task and resource allocation, and management of other team members. Responsible for client business process reviews, project planning and schedule management; statements of work; system performance testing and verification; issue management. Serve as primary customer support liaison between Company and customers during the implementation process. Assist with conversion of client legacy data to new system.Develop and manage client relationships with executive level clients.

Provided primary contract management for multiple clients. Managed all facets of client retention including participating in the resolution of client concerns and defined and developed a client contact and relationship strategy. Analyzed operational processes, escalation procedures and performed training needs assessments for identifying opportunities for service delivery improvements and value add to the clients. Provided management support and direction to functional managers collaboratively liaising with all internal departments and personnel including operations, management, executive, and financial. Liaison between clients and Monument Systems departments in the provision of services and support. Reviewed and resolved contractual issues. Developed and managed issue resolution processes for ensuring client satisfaction and return on investment. Managed special pricing for non-standard items in the interests of ensuring appropriate profit margins reached and maintained. Developed and managed client relationships with executive level clients.

Provided installation leadership and support to assigned clients. Developed, established, and carried out the overall implementation strategy and plan for the complete life cycle of portal installations. ensured all projects were delivered on-time and within budget, ensuing high quality deliverables and service. Conducted on-site business process reviews (BPR) to ensure smooth data delivery to portals. Managed all on-site installation activities including project design and scheduling, task and resource allocation, and management of other team members.

Defined proper reimbursement methods through the use of internal and external sources, while ensuring that fee schedules comply with industry reimbursement and Amerigroup methodology. Performed state and federal systems audits for reimbursement bulletins, regulatory guidelines, and industry standard practices ensuring compliance or recommendations for change control. Acted as a liaison between Regulatory, Medical Finance Directors, Claims and Health Plan Services for performing and/or coordinating system change impacts and financial impacts to fee schedule changes and/or contracted rate sheets. Reviewed and recommended process improvements related to provider/hospital contracting, medical coding, reimbursement, and fee schedule management.

Responsible for the creation of project work breakdown structure, detailed project work plans including complex schedules and resources for all aspects of HIPAA implementation project. Coordinated the project management phases, activities and milestones for all HIPAA Transaction and Code set requirements and HIPAA Privacy Project phases. Acted as a key department liaison for business and requirements gathering. Maintained and updated policies and procedures for related departmental issues.

Managed multiple, custom software projects for area businesses. Responsible for project organization, communications and monitoring as well as maintaining project schedules, and budgets. Project manager for both internal and external clients. Successfully managed over $500,000 of development business with a team of 10 direct reports. Conducted and managed all client implementations for a Professional Services Automation (PSA) package called Changepoint and was the Subject Matter Expert (SME) for Changepoint. Successfully managed the implementation of company’s financial software to Great Plains Dynamic on time and on budget.