Melissa Mitchell Email & Phone Number

Americas Financial Wellbeing Coach with Operation Hope teach Credit Money Management and Small Business

Financial Center Supervisor

Philadelphia, Pennsylvania, United States

Strong familiarity with credit union's products, services, policies and procedures.•Professional, well-developed interpersonal skills essential for servicing Credit Union members and projecting a positive image as a representative for the Credit Union.•Excellent communication, organizational, problem solving, and member service skills.•Input loan applications, process and close loans and cross-train in the Contact Center and Account Services areas•Assist members in opening and closing accounts.•Assist staff in error adjustments.•Provide training/coaching and mentoring to Tellers and bankers •Respond to member requests, problems and complaints and/or direct them to the proper person for specific information and assistance.•Receive a variety of information pertaining to members' accounts and route to proper department for processing.•Perform routine member transactions, including but not limited to deposits, withdrawals, cash advances, transfer, check cashing, account review, and fraud mitigation, including CIP process.•Receive payments for mortgage, installment and share secured loans, ensuring that payments equal the amount due and that all late charges, if applicable are collected.•Examine checks for endorsements and negotiability, make check hold decisions, and assist MSR I's with check hold decisions..

Philadelphia, Pennsylvania, United States

•Makes quality referrals to appropriate partners•Responsible for meeting individual performance metrics•Responsible for making sound decisions and timely problem resolution•Resolves problems independently, escalating more difficult issues to management•Processes Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verifying currency, balancing cash drawer, and night deposits•Balances Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary•Adheres to safe deposit box procedures/operations and guidelines•Service both lobby and drive-thru Customers

Philadelphia, Pennsylvania, United States