Melissa Mitchell Email & Phone Number

Americas Financial Wellbeing Coach with Operation Hope teach Credit Money Management and Small Business

Financial Center Supervisor

Philadelphia, Pennsylvania, United States

• Strong familiarity with credit union's products, services, policies and procedures.
• Professional, well-developed interpersonal skills essential for servicing Credit Union members and projecting a positive image as a representative for the Credit Union.
• Excellent communication, organizational, problem solving, and member service skills.
• Input loan applications, process and close loans and cross-train in the Contact Center and Account Services areas
• Assist members in opening and closing accounts.
• Assist staff in error adjustments.

Philadelphia, Pennsylvania, United States

• Makes quality referrals to appropriate partners
• Responsible for meeting individual performance metrics
• Responsible for making sound decisions and timely problem resolution
• Resolves problems independently, escalating more difficult issues to management
• Processes Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verifying currency.
• Balances Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary

Philadelphia, Pennsylvania, United States