Melissa Olson Email & Phone Number

Morgan Hill, California, United States

- Ensures customers receive prompt, courteous, and appropriate services- Remains continuously up to date on shop workload, current wait times, and what work can be quickly accommodated- Resolves any after sale issues quickly while maintaining customer service standards- Distributes work between technicians - Serves as a liaison between technicians and customers- Oversees Enterprise Fleet vehicle account;s maintains vehicles with preventative and corrective services- Verifies and completes returned parts and warranty credits- Performs inventory checks and weekly supply order

Morgan Hill, California, United States

- Greets, checks in, and performs initial walk around inspection with customers inquiring about service; informs them of current sales and promotions - Actively listens and thoroughly documents customer concerns- Arranges appropriate services and repairs- Provides a complete estimate for repair costs and accurate timeframe for vehicle completion - Prioritizes inspections notes and explains to customer in easy-to-understand terms- Ensures all repairs are properly authorized and documented- Orders parts according to vehicle VIN, verifies correct parts upon receipt, and distributes them to technicians - Follows up on repair status to ensure vehicles are ready by promised time and informs customers in advance when vehicles will require additional time to complete - Completes customer invoicing, answers any questions about the repair or charges, and schedules future vehicle service needs

Brighton, Colorado, United States

- Created and sustained a customer-centered culture by emphasizing that friendly service starts at the front door- Received merchandise and prevented/reduced shrink by maintaining accurate inventory records, researching discrepancies, and ensuring product handling procedures were followed consistently- Resolved difficult customer situations with an amiable and professional demeanor - Taught suggestive sale techniques and customer relations to drive profitability- Grew customer base and maintained excellent employee retention with clear communication and a positive attitude

Brighton, Colorado, United States

- Assisted Store Manager with daily cash reconciliations and reports- Resolved customer complaints promptly and with friendly attitude- Performed inventory labeling, stocking, and rotation duties- Regularly communicated with Store Manager regarding daily overviews, including completed projects and potential problems- Trained new hires on the point-of-sale system, opening and closing procedures, and product stocking/rotation procedures.- Manages product merchandising through implementation of planograms and creative floor displays

Brighton, Colorado, United States

- Offered friendly customer service and assistance to customers in locating specific items- Completed sales transactions, ensuring all items were price checked, properly totaled, and all coupons were applied- Promptly responded to customer calls about products and services- Ensured customers felt appreciated and valued

Commerce City, Colorado

- Inventory and report level of hay and grain for future orders/pickup- Train students on horseback riding techniques ensuring they feel comfortable during their lesson, and have grasped the basics of horseback riding- Interact with clients ensuring proper communication and an enjoyable customer experience- Administer minor first aide application to horses, including cleaning and bandaging wounds, application of topical ointments and antibiotics

Brighton, Colorado

- Analyzed profit and loss reports to identify inventory variances- Reviewed and reported sales data to identify necessary inventory adjustments and maximize seasonal product sales- Managed inventory stock and reordering of merchandise and supplies- Coordinated merchandise shipments with Gemini scanning tool- Oversaw proper labeling and pricing of merchandise- Assessed and reported operation status to senior management- Interviewed and trained new associates for departments- Supervised and delegated daily assignments to team members- Promptly responded to customer calls and inquiries by providing accurate information and assistance - Greeted and handled customer concerns and complaints including escalated situations- Explained the nature of products and services offered to customers for various departments- Ensured customers felt appreciated and valued by maintaining positive attitude

Brighton, Colorado, United States

- Supervised and delegated daily assignments to employees- Routinely assessed and reported departmental operation status and challenges to senior management- Implemented promotional and seasonal campaigns- Tracked inventory, coordinated merchandise shipments, and analyzed and reported sales data- Assisted in training new hires- Resolved customer claims using appropriate procedures while ensuring the customer felt appreciated and valued- Handled proper labeling and pricing of merchandise, arranging of product displays, restoration of displaced merchandise, and customer service deliveries

Brighton, Colorado, United States

- Offered friendly customer service and assistance to customers in locating specific items- Promptly responded to customer calls about product use and availability - Completed sales transactions in a personable and timely manner- Maintained sales floor by restocking and facing department shelves- Explained the nature of each product we carried to inquiring customers