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Accomplished leader with 22 years of diversified experience in quality, manufacturing, supply chain, customer service, engineering and operations in the medical device field. Expertly poised to deliver powerful strategies, laying cornerstones for future projects and revitalizing stagnant operations as a successful global leader. Inspirational and strategic leader with record of success growing divisions into highly productive sectors within a short period of time. Passionate about delivering business results while engaging and developing high performing leaders.
Source Of Power
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Founder And OwnerSource Of PowerPortage, Mi, Us
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Founder & OwnerSource Of Power Oct 2019 - PresentLeadership Coaching and Training - I help leaders find their source of power to deliver their best performance and results by focusing on personal growth and effective human connections.I encourage and help women increase their energy, improve leadership performance and influence, so they can maximize their impact at their business and their personal life.
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Sr. Director Of Global Demand PlanningStryker Sep 2015 - Oct 2019Suzhou, Jiangsu, China• Launched the first ever global forecasting tool and global inventory visibility tool across 12 commercial divisions on time and on budget.• Established and new Forecast Central function to drive forecasting system (Demantra) governance, and demand planning process excellence. • Supported commercial divisions demand planning process by centralizing statistical forecast modeling capability and demand planning tools and analytics• Implemented executive demand reviews at seven international regions to improve accuracy of the global forecast• Reduced statistical error and global demand forecast error by 60% by implementing education programs, building technical capability, analytics tools and statistical modeling.• Led the design, development and implementation of the center of excellence for finished goods inventory planning -
Plant ManagerStryker Aug 2010 - Sep 2015Suzhou, China• Oversaw the growth and development of Stryker’s 1st manufacturing facility with accountability for plant financial and operational performance and $18M budget, while managing 320 employees.• Leveraged absorption by transferring products into China facility, leading future strategy, in collaboration with internal operations leaders.• Surpassed operating income budget by 25% ($2.8M) by increasing manufacturing efficiencies and reducing fixed costs, while supporting a 30% top-line revenue growth. • Achieved 98.5% average service level, measured by customer satisfaction and business growth from internal customers in the US, Germany, and France. • Manufacturing plant received 4.4 engagement score out of 5 (highest score across all Global Manufacturing sites) by developing talented leaders and engaging employees. • Fostered a talent-focused culture in a very competitive market resulting in the reduction of employee turnover to less than half the market for 3 consecutive years.• Supported the due diligence process and integration efforts as one of the operations experts during the acquisition of Trauson (Chinese Medical Instruments)• Served as the General Secretary for the Suzhou’s Medical and Healthcare Association (55 companies).• Earned Top 10 Best Employer in SIP Suzhou, China
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Director Of Operations Engineering & Customer ServiceStryker Endoscopy Feb 2009 - Aug 2010San Jose, California• Leading a unique combination of functions that enabled impact and proximity to the customer and quick feedback loop and continuous improvements in the manufacturing process. • Directed customer service and call center, manufacturing, and advanced engineering, facilities, test lab teams. Responsible for 75 employees and $3M budget.• Instituted and educated on the lean culture; oversaw compliance, resourcing, and execution of process validation divisional procedures; and implemented innovative technologies to enhance the customer experience at every contact.• Received the Customer Service Excellence Award in 2009 by overhauling the call center call flow process; improved number of calls, reduced hold times, and achieved first-call resolutions.
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Sr. Manager Customer Service & PlanningStryker Endoscopy Jul 2007 - Jan 2009San Jose, California• Received the Customer Service Excellence Award (2008) by maintaining 98% answer rate, average wait time <12 seconds, and Gallup Sales Satisfaction Survey over 4.4. • Implemented simplified process flows for domestic and international customer service teams (35 employees). Reduced manual entries by 25% and cut operating expenditures by reducing headcount through the implementation of an electronic ordering system for targeted customers in partnership with GHX.
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Business Unit ManagerStryker Endoscopy Oct 2006 - Jul 2007
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Purchasing And Planning ManagerStryker Endoscopy Jan 2005 - Sep 2006Puerto Rico• Trusted with 13 direct reports across the Purchasing, Planning, and Supplier Management teams.• Reduced raw material inventory by $800k; recognized as the top inventory levels of all time for the division.• Achieved 98.8% First Pass Yield Score (supplier metrics), 99% Service Levels, and 4.6 out 5.0 Q12 score.• Led the SQE team in implementing Post Validation Guidelines, and Supplier Monthly FPY and NCRs meetings that resulted in supply quality improvements and stronger partnerships with strategic suppliers.
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Associate Unit ManagerStryker Endoscopy Jan 2004 - Jan 2005• Oversaw $45M Laparoscopy Business with 98 personnel and earned numerous awards including Best Unit Quality award (2004), Medsurg Ops Congress 3rd Place Q12 award (4.71 score), Endoscopy Best Unit Award, 2004, and the Stryker Puerto Rico Total Performance Award – Manager of the Year (2004). • Reduced customer complaints 60% in 12 months, maintained 100% product availability for 10 consecutive months, and achieved 6.7% reduction for the unit standard cost.
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Associate Quality ManagerStryker Endoscopy Mar 2002 - Jan 2004
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Supplier Quality SupervisorStryker Feb 2001 - Feb 2002Puerto Rico
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Quality EngineerStryker Jul 1998 - Jan 2001
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Process EngineerMotorola Solutions America Latina Y Caribe Jun 1996 - Jun 1998Process quality, SMT process & equipment validation.
Melissa Ortiz Skills
Melissa Ortiz Education Details
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Mechanical Engineering -
Executive Leadership Program
Frequently Asked Questions about Melissa Ortiz
What company does Melissa Ortiz work for?
Melissa Ortiz works for Source Of Power
What is Melissa Ortiz's role at the current company?
Melissa Ortiz's current role is Founder and Owner.
What is Melissa Ortiz's email address?
Melissa Ortiz's email address is me****@****ker.com
What is Melissa Ortiz's direct phone number?
Melissa Ortiz's direct phone number is +126953*****
What schools did Melissa Ortiz attend?
Melissa Ortiz attended Universidad De Puerto Rico, Harvard Business School.
What skills is Melissa Ortiz known for?
Melissa Ortiz has skills like Medical Devices, Manufacturing, Cross Functional Team Leadership, Capa, Continuous Improvement, Design Control, Engineering, Lean Manufacturing, Project Planning, Root Cause Analysis, Purchasing, Iso 13485.
Not the Melissa Ortiz you were looking for?
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Melissa Ortiz
B.S. Biochemistry, Certificate In Medical Humanities At The University Of Chicago At IllinoisGreater Chicago Area -
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Melissa Ortiz
Miami, Fl2sapphirerecruiters.com, superkartsusa.com5 +178622XXXXX
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