Melissa Pacey Email & Phone Number

Beddgelert, Wales, United Kingdom

After working with forest holidays for some time I progressed to become a team leader within the team at Beddgelert, where alongside Bakehouse cooking, guest welcoming / check-in processes and the retreat roles, I have taken on the following additionally...- Ordering for the site - This is done on a regular weekly basis across our acquire site.- Training all staff on the expected roles.- Ensuring all Duediligence paperwork in both the Retreat & bakehouse are fully completed weekly, signing/scanning onto our systems, logging all waste and logging all deliveries/filing of paperwork.- Weekly Auditing in the bakehouse. - Cooking all pastries / fresh breads in the mornings. -Liaising with Head office regularly. - Hosting weekly Huddles in the team and addressing any issues / pulling staff aside to raise any issues around productivity & boosting the team morale.- Complete probation packs and hold 1 week meetings will all new starters. - Address & support all team complaints & guest complaints. - Issuing refunds, boosting ancillary sales and general aesthetic of the retreat/bakehouse. - Performance reviews for staff.

Beddgelert, Wales, United Kingdom

I have spent a substantial amount of time working with the kitchen team in the afternoons/evenings to bring forth excellent evening meals for our guests and to ensure guests have a memorable stay. In the mornings I work within our retreat offering various hot drinks, welcoming new guests, and ensuring they have everything they need to have a pleasant holiday, communing with various teams to bring this into reality. This role has enhanced my communication skills, ability to work under pressure in fast-paced environments, understanding of how the business runs, along with acquired catering skills.

Coleford, England, United Kingdom

Working within Forest Holidays has enhanced my skills in different fields and I gained expertise within various departments. Both within the housekeeping team in a high-pressure, fast-paced role, to ensure that all our luxury cabins are up to a peak quality for our guests upon arrival and in the evenings i offered support in the kitchen to deliver high quality food to our luxury cabin guests.

A variety of positions: - Night Support Worker - Senior Street Support (Safer Leeds Team) - Housing Support (Dispersed) - Intensive Support Worker (Days & Nights) In this role, I supported the local community of rough sleepers within Leeds both directly on the streets of Leeds and within the housing association to which we hoped to aid all rough sleepers, offering a variety of support from substance abuse, housing needs and mental health support. This was often a fast-paced environment, learning how further work under high pressure and meet the required deadlines of local support. Working for Turning Lives Around required daily communication with various local authorities and supporting agencies, to offer the best rehabilitation support for all those in need. I found this to be a highly rewarding position, to help achieve a positive outcome for those supported, where acting on my initiative was a necessary skill to help them succeed within the community.

Leeds, England, United Kingdom

I worked for Millies from 2014 – 2015 and again in 2018 - 2019 after being approached to return.Position – Beauty Therapist / Senior TherapistI began working as a Beauty Therapist and was later promoted to Senior Therapist, where I was responsible for training new employees, providing high-quality treatments, often to retuning clientele and assisting in stock replenishment. As a Senior member of staff, my duties included opening and closing the business, managing the booking system, organising the team of therapists, supporting the kitchen and organic food store during busy periods, using my knowledge to create training manuals for new employees to ensure a high quality service for all clients. Working for Millies enabled me to strengthen my leadership and organisational skills.

Leeds, England, United Kingdom

During my time working for Harvey Nichols, I was promoted after showing my leadership qualities and drive to achieve the best for the company. I was responsible for managing business marketing via social media, hosting network events for VIP customers, linking in with external companies to host high quality events. As general manager for Nails Inc. I succeeded in running the daily business operations using my enthusiasm to help the business thrive.

Crossgates, England, United Kingdom

Leeds, England, United Kingdom

Greece

Position: Spa Therapist I was employed by Temple Spa to work in spas across their European resorts. During these summer months I provided treatments for hotel guests within a 5-star resort. Working overseas broadened my cultural knowledge, increased my independence, confidence and product knowledge which was a key aspect of this role along with sales targets where I always exceeded.

Oulton, England, United Kingdom

Position: Spa Therapist Working for Oulton Hall as one of the highest-rated spas in Yorkshire, I possessed the opportunity to provide the highest quality spa experience treatments to our guests and famous VIPs such as deep tissue, hot stone and Swedish massage was just a small fraction of the treatments provided. Going above and beyond my role requirements to ensure all clients had a personalised, memorable experience, grew my ability to network.