Melissa Pack Email and Phone Number

Implementation Consultant for 3M 360 Encompass. Work with project teams and customers to provide consulting, implementation, support and training of 360 application. Liaison between project team and development team. Work with development to implement updates, troubleshoot and provide information from project team. Document workflow and provide direction to clients based on findings.

Practice Manager Manage multiple Quickbooks accounts Oversee marketing, business development and social media Perform human resource functions, including, hiring, training, supervising, and evaluating staff Organize prior authorization, appeals and reimbursement processes for TMS Financial coordinator for TMS Billing and collections administrator Research coordinator assistantApplication Analyst Transitioned office from paper to electronic records Implementation of Allscripts EMR EMR Application Specialist (Allscripts) Conducted Allscripts PM training classes Lead successful transition from previous simple practice management system to integrated Allscripts PM/EMR system Amplified efficiency within the practice using Allscripts PM Collaborate with physicians and staff to provide optimization to the system Troubleshoot and provide support for internal staff Gather requirements from clinicians and build of system Workflow analysis Proficient in clinical workflow of medical practices Template building to simplify process for clinicians

Database management functions such as system updates, system testing and daily processingMember of Process Development TeamStreamlined processes within multiple departments Created and updated procedures and procedure manualsAssisted in implementation of new billing clientFacilitated training classesExperience coordinating physician enrollment process with insurance carriers

Assisted in the implementation of a new Radiology Information and PACS systemResponsible for leading a team through various upgrades of computer systemsProvide system support, configuration, maintenance and training Create, update and produce documents, including instructional booklets and lettersTraining coordinator for external web product Coordinates staff training sessionsMember of management team and Corporate Compliance CommitteeAssists with improving work flow, patient satisfaction, and overall business growth Involved with system testing and verification processManage complaintsOversee payment intake process and collectionSupervise internal billing processesPerformed internal audits