Melissa Packard Email & Phone Number

Greenville, Sc, Us

Greenville, South Carolina

Greenville, South Carolina Area

Compliance subject matter expert for administration system conversion projects. Key point of contact for resolution of escalated issues and exception requests. • Managed, conducted and coordinated audits of variable business for multiple companies • Analyzed and presented new state laws and regulatory requirements to internal and external business partners• Conducted annual training for Anti-Money Laundering, Privacy, Anti-Fraud awareness and escalation processes• Conducted investigations involving allegations of fraud or misrepresentation by agents and/or consumers • Reported and provided required documentation regarding suspected fraudulent activities to state regulators and law enforcement agencies• Processed subpoena requests• Coordinated and analyzed data files for state Department of Insurance Market Conduct Exams• Monitored breaches of non-public customer information

Greenville, South Carolina Area

Responsible for Third Party Administrator (TPA) services. • Traveled with senior management across the country promoting Third Party Administrator (TPA) services, with primary focus on compliance requirements • Actively participated in onsite client and potential client meetings regarding TPA services• Coordinated all Request for Proposals and Requests for Information

Served as the primary point of contact for State Departments of Insurance and maintained complaint files for Legal and Compliance. • Implemented a companywide methodology for complaint management and designed corporate tracking system. • Trained 100+ employees and managers on the complaint management process and tracking requirements• Conducted trend analysis and worked with senior and middle management to ensure findings were communicated, as well as action plans developed and implemented • Served as the ombudsman for the company’s President regarding customer complaints• Participated in the Insurance Marketplace Standards Association (IMSA) certification process by successfully documenting the corporate complaint program • Responsible for Texas Department of Banking Audits