Melissa Patrick Email & Phone Number

Alton, Il, Us

Edwardsville, Illinois, United States

United States

Overland, Mo

Responsible for overall fulfillment operations of the system locations from the node to the home across the assigned area. Supervise installation and service to meet customer expectations, technical quality standards, employee productivity and company safety requirements. Maximize customer satisfaction through quality craftsmanship and operational excellence of the customer premise network. Responsible for the hiring, training, development, and performance evaluation of team.

Central States Management Area

Identify and anticipate safety and health concerns and hazards by surveying environmental, operational, and occupational conditions and render opinions on new procedures and recommend preventative programs. Develop and implement safety campaigns, safety systems, policies, and procedures, and train management and employees on rules and regulations. Conduct safety inspections and investigate violations to ensure safety procedures are adhered to, and follow up to counsel managers, supervisors and employees accordingly.

Central States Management Area

As a trusted adviser for Spectrum I ensured complete trainee development in safety and quality assurance at all times. Followed and enforced all company safety guidelines, policies, and procedures. Responsible for training technicians in servicing, and troubleshooting cable, high speed data, and digital phone equipment at customer’s home.

Central States Management Area

Inspected installation sites to determine material requirements. Responded to corrective maintenance requests in a timely manner. Maintained spare equipment and parts and managed inventory. Set up and monitored testing of new and improved components. Assured TVs received proper signals and good picture quality.

Bridgeton, Mo

Trained all new inventory personnel. Evaluated, established goals, and set performance standards. Ensured efficient operation for receiving vehicles with a timely and cost effective process. Provided technical advice and resolved problems. Provided on-site troubleshooting and monitored co-workers’ concerns. As the facilities Safety Coordinator I promoted safety awareness and a professional working environment. Provided technical guidance and supervision to personnel. Prepared defect per vehicle, lot acceptance, and inspection efficiency reports. Skilled in all aspects of inventory control.

Fenton, Mo

Not only a DirecTv installation and service technician, but specialized in training new employees in all aspects of satellite installation and repair. Conducted training, utilizing the company's safety, quality, and customer service practices, policies, and standards. Promoted teamwork and the company's mission during each job while ensuring that all OSHA requirements were met. Conferred with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies to deliver training objectives.

Certification, Occupational Safety And Health Technology/Technician

Certified Safety Manager, Environmental Health And Safety

Diploma, Child Care

Diploma, General