* Supporting students 1:1 in their social, emotional, mental, educational, and behavioral needs throughout the course of the school day.* Working with students in Preschool - 12th grade, and young adults ages 18-21 years old.

* Teaching guided meditations and stress management techniques to individuals and groups.* Developing workshops aimed to support growth, progression, and healing.* Offering guidance and support to individuals as requested.* Using metaphysical tools to reorient people to a spiritually healthy way of living.

* Picked up and droped off riders safely using the designated apps.* Delivered excellent customer service.* Achieved a 5 star driver rating on Lyft and 4.9 stars on Uber.

* Created a comprehensive library of documentation to test the development and integration of hardware and software with real-world elements.* Identified and documented expected behaviors to measure success in testing. * Executed test cases, documented and tracked bugs in Jira. Worked with project leads to prioritize issues.* Collaborated cross-functionally to define business needs, customer requirements, process flows, user stories, and acceptance criteria. * Developed a library of efficient standardized practices to support the structural success of a growing business. Led a team of quality assurance engineers to establish standardized processes across projects.

* Collaborated cross-functionally to define project features, epics, and user stories.* Managed the project backlog. Worked with project leads to prioritize and define work for the upcoming sprints. * Managed a unique blend of Product Owner, Product Manager, and Project Manager responsibilities.

* Acted as a subject matter expert and business representative for the Medicare/Medicaid population on projects to enhance member portal apps and websites.* Developed test scenarios, test plans, and test cases from the user perspective for multiple project teams. * Executed testing, logged detailed test results and issue reports. Worked with project team to prioritize bugs and developers to resolve issues.* Collaborated with cross functional teams to ensure optimized and smooth build releases and daily operations. * Trained User Acceptance testers. * Established reputation as an innovative team member and leader. * Led 30+ volunteers for 4 THP annual volunteer days, communicated logistical updates and coordinated operations.

* Prepared and executed user acceptance test cases to ensure clear user stories, enhanced features for product release. Assisted with the development of the project schedule. * Collaborated closely with Quality Assurance Specialists, developers, user experience designers, and technical analysts.* Continually identified and efficiently resolved technical and design issues, streamlined operations and project workflow.* Developed play books to document department workflows so they were standardized and repeatable.

* Built and evolved highly effective project teams. Proactively devised challenges and opportunities for team members.* Skillfully developed charters, project plans and schedules to implement corporate agendas and departmental projects.* Proactively identified resource needs and obtained input and buy-in from stakeholders to identify action steps and risks.* Expertly developed and maintained relationships with outside agencies and internal departments to achieve key goals.* Successfully developed standardized models for member retention efforts based on current state processes.* Confidently completed additional administrative including professionally responding to member complaints or inquiries.* Coordinated new hire requests and terminations, maintained the department floor plan and agent schedules, demonstrated servant leadership.

* Provided superior customer service and client engagement. Proactively increased customer satisfaction and retention.* Assisted members and caretakers with coverage inquiries about benefits, premium bills, provider network and other topics.* Confidently followed HIPAA, handled PHI, submitted coverage requests, appeals, grievances, and case management referrals.* Proactively volunteered for special projects such as outreach calls, building computer-based training documents, writing process documentation, and spearheading test case writing, testing, and issue reporting for a new automated phone system.* Participated in a project team for SupportPoint as a writer and subject matter expert. Excelled in SupportPoint style writing. Led group sessions to develop workflows, documented current state customer relations processes in step-by-step format.* Recommended and implemented updates as processes changed. * Established a reputation as a high-initiative achiever. Thrived in a fast-paced work environment where professional communication skills and patience was required.

* Answered sales calls, documented caller information, resolved inquiries according to documented workflow.* Handled special outreach project to follow up on sales leads.* Demonstrated professional integrity and reliability, was recruited to work for the company full time before the end of my temporary contract.

* Set up sales appointments door-to-door.* Achieved Top Sales Canvasser in New England 2 months in a row.

* Recruited, contacted and scheduled volunteers for construction worksites, ReStore, and office. * Created and implemented volunteer orientations on a monthly basis. * Developed training for new data entry software (Giftworks) and transitioned all information to the upgraded system.

* Manage farm stand inventory * Check in CSA members* Provide positive customer service while ensuring minimal product loss* Manual labor tasks as needed - weeding, planting, harvesting