Melissa Rees Email & Phone Number

Central liaison between Corporate IT, Plant IT, and end users to ensure proper incident handling and compliance with requirements. Ensure positive information technology experience to business users and meet corporate guidelines.

Fort Dodge, Iowa, United States

Set-up, operations, and troubleshooting of the equipment in the Packaging and Labeling areas. Documentation of work, provide direction, assistance, technical support, and maintain compliance. Direct the initial training for new hires and assist with on-going training for existing team members. Oversees production processes, cleaning, and in-process batch.

Execute various tasks related to patient accounts for hospitals and clinics. Processing Medicare claims, collecting payments, resolving issues related to repayment terms, recording and tracking patients who are delinquent in bill payments, contacting insurance companies for claims, updating patient account information, providing basic administrative tasks.

Algona, Iowa

Developed methods and procedures to report quality data timely and efficiently utilizing automated and manual tools and best practices of data management. Worked closely with product and compliance teams to analyze and research new regulatory reporting requirements, including new states, using the project life cycle. Provided daily customer service to the.

Worked closely with Business Sponsors, IT Managers, Developers, Quality Assurance Analysts and business units to ensure that projects were delivered with high quality, on time and within budget. Facilitated key steps and deliverables for projects, sized small to large corporate and strategic, including:o Project Charter/Scope document on Strategic and.

West Des Moines, IA

Guided and instructed end-users to accomplish appropriate solutions adhering to multiple environment requirements; perform review and quality assurance tasks as required. Analyzed and diagnosed program specific reports to advise end- users of content appropriateness while safeguarding privacy data, as well as issues with software applications, database.

West Des Moines, IA

Handled debt recovery, overpayments, and Medicare secondary payer issues. Adjusted claims to reflect correct payments. Sent letters to providers to inform them of any adjustments and or overpayments. Completed daily production sheets to reflect work accomplished.

West Des Moines, IA

Processed Medicare claims by working through edits and audits to pay or deny claims. Created friendly reminders for various edits and audits to assist staff with processing claims. Coordinated training of new employees for the claims processing department. Researched edits and audits for any errors that needed to be addressed.

West Des Moines, Iowa, United States

Answered incoming calls from health care providers and Medicare members regarding various reasons including medical claims form instructions, explanation of benefits, claim denial explanations, and other miscellaneous information.