-Primary client relationship owner with responsibility for proper delivery of contracted services with client, client satisfaction, sales contribution, retention, growth and providing strategic value on existing accounts.-Tasked with understanding the clients business, objectives, challenges and competitive landscape in order to become a valued partner and assist in helping the customer reach their business goals -Manage Epsilon’s support team (Account Directors, Account Managers, Business Systems Analysts, Account Executives) in day-to-day operations, including campaign management, reporting, analytic deliverables, and database operations.-Function as a client advocate to anticipate and resolve issues.-Responsible for exceeding business objectives, account profitability and customer service satisfaction objectives.-Forecast revenue, invoicing and financial management accountability.-Liaison with Epsilon team to identify client business needs, formulate solutions to address those needs, and sell-in recommendations for additional services

-Overall responsibility of the Customer relationship and ensuring the Customer is optimizing the use of Equifax services and is able to measure the value Equifax is contributing to the Customer’s business goals. -Tasked with understanding the clients business, objectives, challenges and competitive landscape in order to become a valued partner and assist in helping the Customer reach their business goals. -Act as the client advocate while balancing the best interests of Equifax to best ensure a successful relationship-Responsible for understanding the profitability of an account and working with the Equifax project team to develop plans and processes to improve or maintain the desired profitability level.

-Responsible for company wide reporting. Work with all internal groups to design and develop reporting requirements. Develop reports to track information such as revenue, traffic analysis, product usage, subscriptions, registrations, etc.-Work with product groups to design and develop database feeds to be used for integration into the data warehouse as well as the campaign management and analysis tools -Responsible for working with internal groups to integrate new products, monitor data integrity; coordinate database enhancements, updates and modifications-Drive cost-effective programs to increase subscriptions and promote usage and understanding of Lycos products-Accountable for handling all aspects of planning, implementation, and tracking of database marketing initiatives

-Defined and developed statements of work in support of Kana’s e-CRM & analytic applications-Coordinated and led requirement gathering workshops with clients to determine scope, risks, objectives, gaps, customizations, milestones and budget for the project implementation and integration. -Managed client implementations from inception through completion in order to ensure total customer satisfaction-Responsible for project planning, schedule development, change management and resource allocation for designated clients-Supplemented the technical staff by performing duties such as data mapping, data validation, documentation, testing, report & campaign creation-Successfully managed multiple concurrent projects within the designated timelines and budgets outlined within the requirements phase