Melissa Rhoades Email & Phone Number

Malvern, Pa

Lead employees responsible for verifying coverage, as well as adjusting, investigating and evaluating damages and liability. Utilize continuous improvement management techniques to drive team performance, to recommend process improvements and enhance the customer experience. Define objectives in line with company goals and create strategies with individuals to meet those objectives. Demonstrated ability to facilitate engagement sessions on new company objectives

Malvern, Pa

Worked independently to prioritize responsibilities and manage pending. Collaborated with defense counsel to create effective strategies to resolve bodily injury settlements fairly and limit policy and customer exposure. Maintained customer rapport by understanding and meeting customer needs and expectations. Mentored new adjusters to increase their understanding of workflow, process, customer service values, and business acumen.

Malvern, Pa

Demonstrated strong change agility skills by accomplishing a wide range of tasks to support office-wide outcomes. Developed strategies for efficient administrative task handling. Facilitated and engaged employees in learning sessions on new company objectives. Ensured office met all required compliance standards.

Malvern, Pa

Direct handling of Auto claims; including investigations to determine liability, managing rental expenses, and evaluating personal injury settlements. Worked independently to prioritize responsibilities and manage pending. Maintained customer rapport by understanding and meeting customer needs and expectations. Trained new adjusters on effective strategies to be efficient and successful. Mentored peers on career objectives and business acumen.

Malvern, Pa

Demonstrated ability to find solutions for process inefficiencies, through trend analysis, feedback and observations. Collaborated with business partners on process improvements to promote claim handling efficiency. Facilitated training sessions to leaders and adjusters on process changes. Reported key measurables to Field Director and staff. Managed vendor relationships to ensure a quality work product.

Northrook, Il

Analyzed functionality of new claim system and provided key user insight for system enhancements. Partnered with technology to analyze, prioritize and correct defects within the system to ensure proper functionality for end users. Facilitated field training of the new claim system. Enhanced business acumen through learning opportunities provided in the development program.

Malvern, Pa

Demonstrated ability to remain flexible while being able to accomplish a wide range of tasks to support office-wide outcomes. Developed strategies for efficient administrative task handling. Applied DMAIC project management methodologies to review process flow. Conducted in-depth analysis, including data collection, to generate key insights for the project. Developed recommendations based on the research conducted.

Malvern, Pa

Effectively managed pending. Analyzed claim data to negotiate auto and medical subrogation settlements with third party carriers and wrote inter-company arbitration contentions to maximize claim recoveries. Mentored peers on process, company objectives and business acumen.