Melissa Rivera Email and Phone Number

• Manage office relationship with building and parking administration.• Maintain the aesthetic and achieve a beautiful appearance and cleanliness of the pantries, conference rooms, teaming areas, and common areas always.• Ensuring customer requires are dealt with in a time manager.• Manage and optimize office services budget.• Lead and ensure that the office operations run smoothly and support departments such as Finance, Marketing, HR and IT on special projects.• Supervise and support workplace experience for employees and clients.• Create unique and professional environment for employees and client events.• Supervise and support the Cleaning Team, follow up on any tasks related to office cleaning.• Supervise and support handyman, follow up on any tasks related to office repairs and maintenance.• Supervise and support front desk service, follow up on any tasks related to office support, as approve purchase orders.• Execute and coordinate preventive and corrective maintenance among 15 different office equipment.• Manage facilities suppliers, contracts, documentation compliance and relationships. Obtain and negotiate quotes, initiate purchase requests for maintenance and renovation work.• FREE ZONE, coordinate and organize all office rotation of equipment, redistribution, and warehousing.• Supervise of EHS (Environment, health, and safety) including legislation, create a Brigade Team, Commission, onboardings, ergonomic evaluations. Point of contact with building brigade team.

• Manage office relationship with building administration, follow up on pending cases, organize team meetings.• Execute and coordinate preventive and corrective maintenance among 30 different office equipment. • Ownership of Building Management System (BMS) and Air Conditioning systems by adjusting alarms, temperature and follow up on any issues regarding both tools.• Manage facilities suppliers, contracts and relationships. Constantly evaluate and compare suppliers.• Obtain quotes and initiate purchase requests for maintenance and renovation work.• Supervise and support the Cleaning Team, follow up on any tasks related to office cleaning, such as coverage of vacations, over time and uniforms. • Improve department procedures, for example:- Dashboard and tracking: Creation of a semi-automatic tool to receive requests from the office, which generates a tracking and automatic dashboard with details about the request and the metrics by month. - Creation of annual facilities calendar: detailed file with the list of facilities tasks and maintenance.• Part of the Community Team, as planner and coordinator of multiple office activities such as Christmas party, Thanksgiving celebration, Mother’s and Father’s Day and others.• Create visual material according to user requests regarding announcements and communications for the Costa Rica office.

• Pioneer in the transition process of a department from US to Costa Rica.• Process owner for training new employees in the Problem Resolution team:- Prepare material for training such as flow charts, practices and presentations including history and company values.- Trainer of 9 different classes with approximately 12 people in each class. Training duration 3 weeks per class.- Preparation and design of training room as well as quality control of computer systems.- Weekly evaluations of training groups and coaching of employees• QA audits process ownership:- Create forms to do internal audits.- Create weekly plans for employee audits and split them among auditors.- Review feedbacks found in audits with employees to improve procedure knowledge in the team and avoid same feedback in the future.• Leadership support: elaborate capacity plan each week, time off, vacations, layoff decisions, extension of contracts and evaluations of metrics and soft skills.• Point of Contact in Costa Rica with Senior Coordinators from US, for changes in procedures, new rules, new procedures, feedbacks, etc.

• QA audits process ownership • Updated reports daily (start up and end day), weekly (summary report for each of the employee’s worked hours) and monthly (Balanced Scorecard)• Typing purchase orders coming from customers in USA• Support new seasonal employees in peak time